JO Automated Outreaches log to Timeline

Related products:CS Journey Orchestrator

Forum|Forum|5 years ago
December 23, 2020
25 replies
589 views

Hello!

We have a lot of JO operational email programs and CSMs need to work in sync with the automation to manage the accounts. is there any plan or can we open a feature for logging JO outreaches to timeline? maybe add a feature on the JO program a flag we can check to log all emails to timeline?

Thanks in advance

Rozi

sai_ram

Expert ⭐️⭐️

@rozi_shuster Thanks for sharing your thoughts here. I will conform this request with the product team and update you here.

nitisha_rathi

Expert ⭐️⭐️

@rozi_shuster This feature (exactly as you described) is planned in medium term. Mostly H2 2021.

J

jigar.vyas

Contributor ⭐️⭐️

Is there any update on this feature? Is it implemented?

J

Jordan Filip

Contributor ⭐️⭐️

Any update on this feature? I have seen it in a few threads and being able to have the CSM know what is being sent to their clients automatically would really help with planned outreach.

lane_h

Helper ⭐️

As Digital First success becomes more and more prominent, this capability becomes more essential. This will allow CSMs and other Gainsight users to know what has been sent to their customers.

Director of CX and Scale Programs