JO Automated Outreaches log to Timeline

Related products:CS Journey Orchestrator

Forum|Forum|5 years ago
December 23, 2020
25 replies
589 views

Hello!

We have a lot of JO operational email programs and CSMs need to work in sync with the automation to manage the accounts. is there any plan or can we open a feature for logging JO outreaches to timeline? maybe add a feature on the JO program a flag we can check to log all emails to timeline?

Thanks in advance

Rozi

Show previous replies

johntrask_bt

Helper ⭐️

Interesting usecase @PavanCh , @Bhawya ?

Any update on this? This use case comes up on a regular basis with us.

JohnTrask

PavanCh

Gainsight Employee ⭐️

We are currently working on an automated way for logging JO emails to timeline. This is currently being planned with the Q2, 2022 release.

johntrask_bt

Helper ⭐️

We are currently working on an automated way for logging JO emails to timeline. This is currently being planned with the Q2, 2022 release.

Amazing news, thank you!

JohnTrask

T

tahrir05

Contributor ⭐️⭐️

hi @PavanCh ! I just checked the latest Gainsight release notes for April 2022 but there were no updates on the JO email logging to timeline. Is that something that is still on the roadmap for Q2 2022 or has it been pushed back?

B

Bhawya

Helper ⭐️⭐️⭐️

Updated idea statusUnder Consideration→IN DEVELOPMENT

B

Bhawya

Helper ⭐️⭐️⭐️

Updated idea statusUnder Consideration→IN DEVELOPMENT

Z

zachlinebaugh1

Contributor ⭐️⭐️

Hey there, is there any update on the timeline for this being released? Unless I’m missing it in my instance, I don’t see that it’s available. Thanks!

T

Tulasi

Contributor ⭐️⭐️

@Bhawya - is this still in development? Did not see any update on the current release notes. Could you please let us know when this will be available?

Thanks!