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rozi_shuster
rozi_shuster
Contributor ⭐️⭐️⭐️
December 23, 2020
Released

JO Automated Outreaches log to Timeline

Related products:CS Journey Orchestrator
  • December 23, 2020
  • 25 replies
  • 589 views

Hello!

We have a lot of JO operational email programs and CSMs need to work in sync with the automation to manage the accounts. is there any plan or can we open a feature for logging JO outreaches to timeline? maybe add a feature on the JO program a flag we can check to log all emails to timeline?

 

Thanks in advance

Rozi 

    25 replies

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    anirbandutta
    anirbandutta
    Expert ⭐️
    February 20, 2023
    The following idea has been merged into this idea:

    All the votes have been transferred into this idea.
    It's an opportunity for engagement
    anirbandutta
    anirbandutta
    Expert ⭐️
    February 20, 2023
    IN DEVELOPMENT→Implemented
    It's an opportunity for engagement
      jenlpro
      jenlpro
      Helper ⭐️
      March 29, 2023

      @anirbandutta Hi! Loving the new JO emails to C360 timeline feature! Wondering if there’s any change the product team is planning to make these Automated Program type timeline activities available on the Global Timeline? My CSMs want a place to see all automated emails sent across their portfolio and utilizing global views vs dashboard reports would be ideal. If not, I’ll create a new idea 😊 Thank you!

        Bhawya
        Helper ⭐️⭐️⭐️
        March 31, 2023

        @jenlpro Glad to hear that you are liking the feature! :)

        As of now, we do not intend to open up in global timeline, reason being that could mean too many activities of type ‘automated program’ for orgs where we have recipients across too many companies. However, feel free to create a new idea we will brainstorm to see what could be a feasible representation in global timeline keeping volume concern in mind.

          vmallya
          Gainsight Employee ⭐️
          vmallya
          Gainsight Employee ⭐️
          July 9, 2024
          New Idea→Released
          Vijay | PM | JO | Gainsight
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