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leanne
leanne
Contributor ⭐️⭐️⭐️⭐️⭐️
November 30, 2016
Released

Logging emails by bcc in Timeline

Related products:CS Timeline & Activity Tracking
  • November 30, 2016
  • 67 replies
  • 1060 views
For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail).  It would be nice if there a way to actually cc or bcc Gainsight to create that email log, like we can to Salesforce.  It would also be nice if these were created automatically from email assist CTAs or other outreaches sent from GS.

    67 replies

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    ryan_flynn
    ryan_flynn
    Contributor ⭐️⭐️
    November 27, 2017
    Hello Karl, could you provide an update here? We'd also benefit from being able to get our Gmail emails logged into Timeline.
      john_nunziati
      john_nunziati
      Contributor ⭐️⭐️
      December 12, 2017
      +1. We are in our first few weeks of our CSMs using Gainsight and they have all asked if this feature exists. Looking forward to any updates.
        jen_pakravan
        jen_pakravan
        Contributor ⭐️⭐️⭐️⭐️⭐️
        January 24, 2018
        +1 agree that this would make it a "can't live without" for our team too.
          patrick_precord
          patrick_precord
          Contributor ⭐️⭐️
          February 23, 2018
          I too agree.  Similar to how Cirrus works in conjunction with Gmail and SFDC, it would be great if there were a plug-on that allows the syncing of important and pertinent email directly into Timeline of a customer with a click of a button. :)  Thanks.
            rick_kadlac
            rick_kadlac
            Contributor ⭐️
            March 6, 2018
            Logging emails with an integration or a bcc would be great. It would save so much time.
              joseph_smith
              joseph_smith
              Contributor ⭐️⭐️
              April 5, 2018
              Any update on this heavily requested feature of this email-into-Gainsight option?
                greg_saiz
                greg_saiz
                Contributor ⭐️⭐️
                April 5, 2018
                +1 this seems like a core feature.
                sean_martin
                sean_martin
                Contributor ⭐️
                April 13, 2018
                If you had this I would basically live in Gainsight. Without it I live in SFDC and occasionally check GS. I need a consolidated view of activities. We use bcc for SFDC so I can easily see all emails that have been sent.
                  justin_majors
                  justin_majors
                  Contributor ⭐️⭐️⭐️
                  May 10, 2018
                  outlook integration would be excellent. I'm concerned about how emails would associated to the correct relationship timeline activity though...
                    jay
                    jay
                    Contributor ⭐️
                    June 19, 2018
                    This needs to be a standard in Gainsight as logging email actions secondary to sending via Outlook or SFDC is an extra task that many will overlook more times than not.
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