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leanne
leanne
Contributor ⭐️⭐️⭐️⭐️⭐️
November 30, 2016
Released

Logging emails by bcc in Timeline

Related products:CS Timeline & Activity Tracking
  • November 30, 2016
  • 67 replies
  • 1060 views
For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail).  It would be nice if there a way to actually cc or bcc Gainsight to create that email log, like we can to Salesforce.  It would also be nice if these were created automatically from email assist CTAs or other outreaches sent from GS.

    67 replies

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    amanda_neil
    amanda_neil
    Contributor ⭐️⭐️⭐️⭐️⭐️
    June 19, 2018
    This reply was created from a merged topic originally titled Ability to update timeline when emails are generated.

    We need the ability to automatically post to timeline from our emails.  The use case would be send an email to the customer and Gainsight timeline is automatically updated with this activity.  I see other conversations on this but would like to know where this enhancement is.
      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      June 19, 2018
      Hi All,

      We are actively working on this enhancement. It is a little complex to implement with a lot of things to consider so the implementation is taking some time. Tentatively should be available by August end/ Sep start.

      Thanks,
      Nitisha
        naoya_urata
        naoya_urata
        Contributor ⭐️
        July 3, 2018
        That's a good news!!
        I also need this feature so much.

        Best regards,
        Naoya
        A
        Anonymous
        July 24, 2018
        I'm not sure if this is covered here or in another topic - after sending an email from within a Gainisght CTA and it is posted to Timeline, it would be great to have the ability to link a reply to that Timeline activity from within Outlook in a similar way to how the Oulook for SFDC integration allows you to post an email you receive to a contact / account / case etc
          jonathan_lavigne
          jonathan_lavigne
          Contributor ⭐️
          August 7, 2018
          Is this still targeted for August 2018?
            rajesh_gande
            rajesh_gande
            Helper ⭐️
            August 8, 2018
            Hi Jonathan,

            We are working on this and it is targeted for September Release. So, available to customers in early October.

            Thanks
              whitney
              whitney
              Contributor ⭐️⭐️
              August 29, 2018
              Awesome! This is a big ask for us and will be a huge selling point for adoption. Thank you!!!!!
              joyce_wren
              joyce_wren
              Contributor ⭐️⭐️
              September 7, 2018
              Our team would like this as well -- please keep us all posted on the status
              lila_meyer
              lila_meyer
              Gainsight Employee ⭐️⭐️⭐️
              October 9, 2018
              Confirming this enhancement will be available on Oct. 16 in production orgs that take automatic upgrades!
              Lila Krutel, Dir. Global Education Services
                lila_meyer
                lila_meyer
                Gainsight Employee ⭐️⭐️⭐️
                October 10, 2018
                Unfortunately, I spoke (or wrote) too soon! Our product team determined we need better tools for customers to understand why some emails won't appear in Timeline. So, we won't be able to deliver this enhancement on Oct. 16. As soon as we have the new release date, we'll share it here. We apologize for the delay, and appreciate your patience. We are committed to building intuitive and comprehensive functionality that works for you!
                Lila Krutel, Dir. Global Education Services
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