Logging emails by bcc in Timeline

Related products:CS Timeline & Activity Tracking

Forum|Forum|9 years ago
November 30, 2016
67 replies
1060 views

For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail). It would be nice if there a way to actually cc or bcc Gainsight to create that email log, like we can to Salesforce. It would also be nice if these were created automatically from email assist CTAs or other outreaches sent from GS.

journey orchestrator

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tim_harper

Contributor ⭐️⭐️⭐️⭐️

I can tell you this is a blow to us. We are really desperate for this feature to reduce duplicating effort of email and Activity in GS.

katerina_nemcova

Helper ⭐️

same for us - cannot wait for this functionality to eliminate duplicating efforts

megan_ross

Contributor ⭐️

We got super excited at this news yesterday too. Can't wait for it to go live!

greg_saiz

Contributor ⭐️⭐️

Ugh. I celebrated too soon.

dietrich_carl

Helper ⭐️

Noooooo, same here, would be very helpful to reduce duplicate work.

maksim_ovsyannikov

Gainsight Employee ⭐️

Hello everyone! My name is Maksim Ovsyannikov and I recently joined Gainsight to work with Karl, and with our engineering and product teams to build the future of Gainsight. My official responsibility is for our roadmap, product management, and for our product design initiatives. I would like to chime in and offer more detail as to why we are delaying the email to timeline feature. Specifically, we identified two areas that need minor enhancements to make this feature great. One area has to do with configuring this functionality, keeping the effort required to enable email to timeline feature for your organization as small as possible. We are exploring ways to simplify this configuration process so that your adoption could be maximized. The second area of enhancements has to do with notifying the user and administrator of situations where email to timeline did not result in a timeline entry, surfacing reasons for these occurrences so that the user can correct them. It's almost like a bounced email - you want to know that something you sent didn't go through and why. I hope this is helpful and offers more information to all of you. It's a very exciting feature and I will chime in here with new delivery date target at the latest early next week. We are targeting to deliver this feature very soon!

maksim_ovsyannikov

Gainsight Employee ⭐️

Hello everyone, I wanted to chime in again with an update. We are making good progress to make this feature prime time ready, and we are now targeting to start customer beta early in November. I will post more information here about how to nominate your company for the beta program.