Login: Let end users know if they have no account with that email address.

Playvox does it perfectly:

“We were not able to find any accounts associated with this domain”.

If it was an editable phrase, we could even use the message below. “is your account in a different community?...”

But even just telling the customer that they don’t have an account, that would already be enough!

The challenge with letting someone logging in know whether someone exists or does not exist on a social platform is a security risk. Theoretically, you could go to a (closed) competitor’s community and learn this way whether a customer or prospect is active here.

That’s the reason we won’t be solving this programmatically, but you can change the phrase for this in Customization > Phrases by searching for ‘password’. A very common way to phrase this is ‘If account exists, an email will be sent with further instructions’.

Hi @Sebastian, thank you for explaining the background, that makes sense!

Good call with adapting the phrase; I will make sure to include a message that names a few different solutions. Something along the lines of “if you don’t receive a message, please check your spam folder. If you don’t receive an email, maybe you don’t have an account in this community. Please check  on our .com or .de community as well”  

Hi @Sebastian 

Is this the one you mean?
Seems like a different one 🤔

These are the ones I’d like to change: 

but i couldn’t find them...

@Daniele Cmty If the ID phrases on your instance match the ones on inSpired (which I’m checking right now), here’s the two phrases you can modify to achieve your desired result:

https://[yourinstanceid].insided.com/settings/translation/edit?id=132

https://[yourinstanceid].insided.com/settings/translation/edit?id=42

Let me know if that works.

Thanks for sharing!
Strange, I am getting an entirely different phrase..

Hi there, I still was not able to change the following phrase.

I still get weekly emails from users who apparently don’t receive the reset instructions (because they don’t know they attempted to log in to the wrong community)
it’s important for me to change that phrase so I can explain to customers that they may not be registered in this community, but rather in the other version. 
 

@olimarrio @Hugo can somebody follow up on my above question to @Sebastian ?

Any clue how i can change the phrase? i haven’t been able to find it on the frontend or backend.

Hey @Daniele Cmty 👋,

For this:

You can add the following phrase:

Module: Forum

Key: An e-mail has been sent to you containing an URL where you can reset your password. If you click on the link in the e-mail, you can change your password.

Let me know if there were any other hidden phrases you were still looking for here.

That did the job @olimarrio, thank you!!

btw: I did not know that I can add my own phrases! 🤯 I thought only what’s available on the list can be changed.

@olimarrio now I wonder if there are more phrases that I want to change (and can add), but didn’t know I could 🤔

Is there anywhere I can find a list of all available phrases?