Hi, testing this idea:
When we ban a user from becoming a member of our community, it could be good to have a default email going out every time to the banned user, saying something like:
"We're sorry, but it seems you do not fulfill the requirements to become a member of our community. Should this be wrong, please drop us an email and we'll resolve!”
Would this make sense for anyone else out there? Have a good weekend when it arrives:)
Banning for us is a series of steps. First a warning, second a followup, third a ban (that may be temporary or permanent). In our case I’ve set these up as templates that I can use in direct emails to the user(s) involved, then I ban them once that message has been delivered.
Hi
What do you think about the workaround that @Scott Baldwin has posted: create a template email for banning and sending that out before doing the ban? I’m also wondering how often do you have to ban users?
We are opening this idea for votes.
Hi @Scott Baldwin thanks for sharing! Yes good workaround, I’ve also created an email template I use every time. Just figured it would be great to have an email go out automatically every time you hit the “Ban user” button.
So far I’ve banned 3 users but after checking with them, I unbanned them all as they were rightfully members (they registered with an unknown email address or other company address in the transition between two companies). Our community is exclusively for our customers and partners, we use 2FA registration where customers and partners have to register with their work email.
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