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caffeinatedadmin
caffeinatedadmin
Contributor ⭐️⭐️
August 24, 2020
New Idea

Make Email Validator available to CSMs and/or add this functionality to other functional areas of GS

Related products:CS Email & Notifications, CS Group Send
  • August 24, 2020
  • 7 replies
  • 151 views

I would like to request the Email Validator tool specifically be built into Customer Success focus areas of Gainsight as this is a contact management task that could easily be resolved by the account owners without the need for an additional ticket to Gainsight Admins to go in to administration > Email Configuration > Email Validator.

We are utilizing Journey Orchestrator heavily for the automation for many core components of our customer communication and we do find we are frequently encountering issues with customers being on the bounce list and not receiving these communications in the timeframe we’ve determined is appropriate for that particular communication.  

This could allow for a workflow like utilizing a CTA when an email bounces to alert the account owner for quicker resolution time.

 

 

 

      7 replies

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      September 10, 2020

      @caffeinatedadmin The bounce list is common across our customer base so it might be risky to expose it to all end users since incorrect entries will end up impacting all customers and Gainsight IP reputation but we will definitely work on making this process easy for admins

        sai_ram
        sai_ram
        Expert ⭐️⭐️
        September 25, 2020

        @caffeinatedadmin did you get a chance to view comments posted by @nitisha_rathi? Please let us know if you have any questions on this. 

        vmoore
        Contributor ⭐️⭐️⭐️⭐️⭐️
        June 7, 2021

        We were able to expose Email Validator to CSM’s in NXT however, it would be useful to unblock emails at the domain level.

          chethana
          Expert ⭐️
          June 8, 2021

          Hello @vmoore @caffeinatedadmin 
          We are enhancing email validator , we are exposing this list for each tenant and providing ability to unblock is something not yet confirmed, I will keep you posted about unblock capability.

            stevepost
            stevepost
            Contributor ⭐️⭐️
            September 24, 2024

            Has the product team considered adding a system field on the Person (or Company Person) object to identify bounce status & date? This would eliminate the need to expose Email Validator and it’s manual workflow to check on the current global bounce list status of an email address. Admins would also be able to use this status to create cleanup workflows, filter contacts out of JO audiences, etc.

            -- Steve Post
            mobrien14
            mobrien14
            Helper ⭐️
            July 29, 2025

            With P360 now in beta, it would be incredibly helpful to surface information around a customer’s opt-out preferences or bounce information to our end-users through some sort of Email Validator widget. We’d want to ensure the CSMs can’t edit the information but having it visible without maintaining additional reports would be a nice QoL improvement. 

            dayn.johnson
            dayn.johnson
            VIP ⭐️⭐️⭐️⭐️⭐️
            July 29, 2025

            How am I just now seeing this (4 year old) thread?!?

            This would be such a big QoL win. It’s not every day, but the amount of time I have to spend in back-and-forths with CSx’s who tell me their customer isn’t receiving our JO emails is counterproductive.

            Our CSx’s know which of their customers are receiving their emails (and have a valid email address) and which aren’t. Please let them flag them/fix them without having to submit a CS Ops request!

            A few related ideas:

             

            Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
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