Skip to main content
spencer_engel
spencer_engel
Expert ⭐️
November 1, 2021
New Idea

Make Rule Chain Administration More Friendly

Related products:CS Rules Engine
  • November 1, 2021
  • 21 replies
  • 272 views

I appreciate the new UI in the Rules Engine, but it feels like we’ve taken a step backward in some ways. 

 

Two examples, specifically regarding Rule Chains: 

  • I used to rely quite a bit on being able to preview rules from the Rule Chain view. I can no longer do that with this new UI, which means I have to go back to my Rules list and search around for the rule(s) in question that I simply want to either preview or edit straight from the Rules Chain page. This results in extra clicks and tabs. 
  • I recently had to go in and remove a few outdated rules from a Rule Chain. I wanted to deactivate the rules as well, but I can’t do that from the Rule Chain menu. I also can’t deactivate a rule from the Rules List without removing it from the Rule Chain first. So either way, I’m having to click on both tabs, find the rule in question in both places, and do the necessary task. Why not just let me take care of both things (removing the rule from the rule chain and deactivating it) in one place?

    21 replies

    Show previous replies
    john.cowles
    john.cowles
    Helper ⭐️
    May 13, 2025

    Gainsight,

    Is there an update on this one?

    I have faced many of these issues and can share frustration on some of them.  The small one that gets me though is how the rule chain names are cut off and there is now way to widen the view to see them fully.  Then it is a bit more frustrating because there is so much whitespace on the right that could be used to expand the view.  See the screen shot here and notice how you can’t see the full names of the rules.  This feels like it would be a small change to make in the product, but maybe not.  



     

      Terms & ConditionsAccessibility statement