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Luis Pereira
Contributor ⭐️
June 15, 2022
New Idea

Managing External Actions - Deleting and sorting

Related products:CS Connectors
  • June 15, 2022
  • 14 replies
  • 163 views

Hello!

 

How do we delete actions on the External Actions?

 

I’m performing a deep cleaning and there are actions that I no longer need and some support based ones too. 

 

And, also they randomly sort: not by name, not by last modified, not by last added. In general the External Actions needs a lot of work to just be user friendly - seems to have been coded in a rush.

    14 replies

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    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 3, 2024

    Any movement on this one? Between the rogue errors stating we have exceeded the 10k character limit for the JSON payload when we have about 230 characters and forcing to retype or recreate the action because it seems to be stuck in limbo with that impression of the limit being exceeded and this… we have a gate wide open to a huge mess. 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    darkknight
    darkknight
    Expert ⭐️
    February 25, 2025

    ​@alizee “AI will fix it!”

    Jeff Kirkpatrick
      alizee
      alizee
      VIP ⭐️⭐️⭐️⭐️⭐️
      February 25, 2025

      ​@alizee “AI will fix it!”

      AI ruling APIs 🍿. What could possibly go wrong? 

       

      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
      kstim
      kstim
      Helper ⭐️⭐️
      February 25, 2025

      I faced this issue a few months back when I went to delete a few test external actions I had built. I didn’t have the ability to delete them myself from the UI and instead had to raise a ticket with Gainsight Support to have them delete from the backend. Even though they were able to delete my test external actions without any issues, it is still an additional step that admins shouldn’t need to take (and would also help save the support team’s precious time). If we added it to our own instance, we should hypothetically be able to delete it as well.

      I also love the idea of sorting them! This would make them look much better on the screen, and easier to find, especially if sorted alphabetically.

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