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Mandatory Fields in Customer Goals

Related products:CS Success Plans & Customer Goals
  • September 4, 2025
  • 1 reply
  • 18 views

andr_raposo
  • Contributor ⭐️⭐️⭐️⭐️
  • 41 replies

Hi all,

Similar to this thread regarding mandatory fields in Success Plans, we have the exact same need but regarding Customer Goals.  

It would be great to be able to set fields as mandatory for closing and even for opening. Both custom and system fields. 

In our case here two examples:

  • for opening: making Due Date mandatory, so that we can track due goals
  • for closure: making a Value Statement field recording a quote from the customer regarding the goal completion

1 reply

AshutoshSingh
  • Gainsight Employee ⭐️
  • 17 replies
  • November 20, 2025

 

Hello ​@andr_raposo, Thank you so much for raising this critical need regarding mandatory fields for Customer Goals. We heard your request clearly—and we are absolutely thrilled to announce that the functionality you asked for is now released! 🎉

You can now easily set both custom and system fields as mandatory as well as you can make a field as editable only during creation meaning it can only be updated while creation and becomes read only after the goal is created

Go ahead and configure this in your settings today—we can't wait to hear how this improves your process!

Note: We have not provided an option for goals to have fields mandatory while closing the goal. Let us know if this is still needed and we can further discuss on that