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katie_b
Helper ⭐️
June 25, 2019
New Idea

Mass Edit and Delete Options Not Available for Success Plans

Related products:CS Success Plans & Customer Goals
  • June 25, 2019
  • 16 replies
  • 279 views
Our team has begun to utilize success plans more often and have hit a couple of major road blocks compared to CTA administration.

1. There isn't a rule option to delete or close success plans

2. We can use mass edit to change the assignees for the individual objectives but there is no way to mass edit/update the plan owner

These two issues have made it pretty cumbersome to manage existing success plans.

16 replies

sai_ram
Expert ⭐️⭐️
June 27, 2019
Hi Katie, currently this is not in our road-map, will update you once we add this to our road map.

 

Thanks for bring this up!

jess_hall
Contributor ⭐️⭐️
August 2, 2019
Our team needs functionality like this! We'd like to migrate Success Plans to new CSMs when accounts transition, and close old Success Plans in bulk that are no longer relevant. We have 100s that need to be closed, so doing it one by one is so painful!!!

sai_ram
Expert ⭐️⭐️
August 2, 2019
Hi Jessica, Thanks for writing your use-case here, as I said above currently this enhancement is not in our road-map, but we will consider your request based on the number of customer interests.

@All, please hit like or follow to increase the priority.



Thanks for bring this up!

Contributor ⭐️
August 23, 2019
As Gainsight hopes to move more into edtech, this will be a critical feature to have.

lila_meyer
Gainsight Employee ⭐️⭐️⭐️
March 2, 2020

We’ve released this enhancement in the NXT platform with the v6.12 release.

Lila Krutel, Dir. Global Education Services
Helper ⭐️⭐️⭐️
March 19, 2020

Hello Everyone!

Happy to announce that your request has been considered and included as part of the v6.12 release. Gainsight now enables Admins to perform mass edit actions on Success Plans, including Reassign Ownership and Delete Success Plans in bulk.

You can find the relevant information in our article. 

This feature is implemented only in the NXT version.

Thanks for posting!

andreammelde
Helper ⭐️⭐️
May 26, 2021

This does not fully address the question of being able to “close” success plans. Is the ability to close success plans on mass edit on the roadmap?

Andrea Carroll
sai_ram
Expert ⭐️⭐️
May 26, 2021

This does not fully address the question of being able to “close” success plans. Is the ability to close success plans on mass edit on the roadmap?

@andreammelde yes, we do have success plans 2.0 planned.

Anil Raj Pujari
Helper ⭐️⭐️
May 27, 2021

HI @andreammelde 

Closing success plan via rules engine is in mid term roadmap. Will this partially solve the problem?

gunjanm
Expert ⭐️
December 30, 2021

@Anil Raj Pujari This would only solve the first part of @katie_b’s original post. The second is still a major painpoint. 

Gunjan