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katie_b
Helper ⭐️
June 25, 2019
New Idea

Mass Edit and Delete Options Not Available for Success Plans

Related products:CS Success Plans & Customer Goals
  • June 25, 2019
  • 16 replies
  • 279 views
Our team has begun to utilize success plans more often and have hit a couple of major road blocks compared to CTA administration.

1. There isn't a rule option to delete or close success plans

2. We can use mass edit to change the assignees for the individual objectives but there is no way to mass edit/update the plan owner

These two issues have made it pretty cumbersome to manage existing success plans.

16 replies

andreammelde
Helper ⭐️⭐️
July 3, 2023

Hello Everyone!

Happy to announce that your request has been considered and included as part of the v6.12 release. Gainsight now enables Admins to perform mass edit actions on Success Plans, including Reassign Ownership and Delete Success Plans in bulk.

You can find the relevant information in our article. 

This feature is implemented only in the NXT version.

Thanks for posting!

Noticed on the mass edit - you can only delete “not closed” success plans. there is a filter on the mass edit that does not all you to select “closed” success plans and it is not configurable to an Admin.

 

As the Admin, I should be able to delete anything I need to.

 

Andrea Carroll
bradley
Expert ⭐️
October 9, 2023

@anirbandutta is there a reason this is marked as “response from customer”? This does not appear to be fully solved and it is unclear what customer input is needed.

Contributor ⭐️⭐️⭐️
November 1, 2023

We are trying to clean up old success plans that to reduce the number of types in our instance by deleting some closed ones.  Why can’t we have this option in the filter?

jenlpro
Helper ⭐️
March 12, 2024

I need to mass delete 300 success plans that were created in error. They are marked closed to remove them from the Onboarding Managers’ radars, so I can’t modify them in Mass Edit. This is a huge pain. 

My ideal functionality would be:

  1. Be able to mass edit/delete success plans using a status filter I create myself - do NOT lock me into Open SPs only
  2. Be prompted for what actions to take with related records, such as Objective CTAs, their tasks, and any Timeline Activities (ie move to Company, delete)

Would love to know if Gainsight has looked into this further or if there is a workaround!

Ester.Memoli
Helper ⭐️
July 28, 2025

Where are we with this? 

Thanks

Ester.Memoli
Helper ⭐️
July 28, 2025

Oh I see it’s available via Rules now.