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mandy.j
Contributor ⭐️⭐️
March 29, 2023
New Idea

Multi-select dropdown list in Rules Engine : allow IS NULL or IS NOT NULL

Related products:CS Rules Engine
  • March 29, 2023
  • 5 replies
  • 96 views

When building a Rule, allow to choose IS NULL / IS NOT NULL as values for a multi-select dropdown list. At this stage we can only include values or exclude them and it implies that there is necessarily a value in the field, when i reality we just want to say “this property is null”. 

Can you please review this feature ? 

Thanks

    5 replies

    mandy.jAuthor
    Contributor ⭐️⭐️
    March 29, 2023

    @BVirodhula FYI

    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 8, 2024

    Recurring frustration 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
      angela_domenichelli
      angela_domenichelli
      Contributor ⭐️⭐️⭐️⭐️⭐️
      July 7, 2025

      Multi-select operators are very limited which prevents our ability to use them in logic throughout the platform, particularly looking for a NULL value.  Please improve this!

      Angela Domenichelli (She/Her/Hers)
        dayn.johnson
        dayn.johnson
        VIP ⭐️⭐️⭐️⭐️⭐️
        July 8, 2025

        Dealing with null values in evaluate steps is already enough of a challenge. Please give us the operators to make it feasible without jumping through hoops.

        Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
          manda.edmonds
          manda.edmonds
          Contributor ⭐️⭐️⭐️⭐️
          August 14, 2025

          Any update on this?  This continues to be something that uses far more resources than necessary when trying to build out a rule!

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