Multi-select picklist option available in Timeline

Related products:CS Timeline & Activity Tracking

Forum|Forum|7 years ago
January 25, 2019
53 replies
896 views

Customer wants a timeline entry for product audit. In that audit, there will be multiple products that will be audited. How can they mark more than one product in the dropdown that shows up if there is no multi-select picklist option?

journey orchestrator

nitisha_rathi

Expert ⭐️⭐️

Hi Meenal,

Agree that it is important and it is in our medium-term roadmap. I will update the ETA once we start working on it.

Thanks,

Nitisha

tom_gerth

Gainsight Employee ⭐️⭐️

+1 for this!

Enterprise Support Manager, Gainsight

M

mfreas

Contributor ⭐️⭐️

+1 this request. We have a use case where we would like CSMs to log activities like 'Meeting' and be able to specify the 'Purpose' for the meeting from a list of pre-defined values (e.g. renewal discussion, exec visit, roadmap presentation, etc.) where there may be more than one applicable value (e.g. an exec visit can include a renewal discussion).

A

aoconnell

Contributor ⭐️⭐️⭐️

+1 to this—like many others, we want to be able to specify what was covered in a meeting with clients, and multiple things may have been discussed, so a multi-select picklist is ideal. The 15-field limit on Timeline makes it so that we can't have checkboxes for all of these, and those are not aesthetically pleasing, anyway!

anirudh_allika

Contributor ⭐️⭐️

@nitisha_rathi any update on the below enhancement? FYI @Jaya

sai_ram

Expert ⭐️⭐️

All, Sorry for the delay. Do due to other priorities we moved this to backlog but we definitely have this in our near term road-map.

anna_whitehouse

Contributor ⭐️⭐️⭐️

+1 We would also like to use it for feature tracking. It seems strange that you can create a multi-select dropdown in Data Management, but can’t add it to the Timeline layout.