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Multiple Success Plans per Snapshot

Related products:CS Success Plans & Customer Goals
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Team,

It has come to my attention via the support channel that it may be beneficial to apply multiple Success Plans for one customer into one Success Snapshot so that the PPT can have multiple slides that cover each Success Plan for that particular customer.

Are there any technical limitations or drawbacks to implementing this?

Thanks!
Josh

    6 replies

    tzundelgainsightcom
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    kCura just asked for this today!
    josh_grigone
    1 person likes this
    • josh_grigone
      josh_grigone
    dan_ahrens
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    • dan_ahrens
    • Expert ⭐️⭐️⭐️
    • 1984 replies
    • March 7, 2017
    I like this idea.

    One thought to keep in mind is that some success plans might be internal and not intended for customer facing (like turning around an 'at risk' account). If we provide this capability we should provide a way to filter out some success plans. 

    Maybe a multi-select where the user could select which success plans to include in the export at the time of export?
    VP of Customer Success at Forcepoint
    darkknight
    jonathan_mann
    josh_grigone
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    • darkknight
      darkknight
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      jonathan_mann
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      josh_grigone
    sai_ram
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    • sai_ram
    • Expert ⭐️⭐️
    • 3727 replies
    • July 25, 2019
    Hi All, this enhancement has been partially implemented in 6.4 release. Ability to add success plans to Success Snapshot is implemented only in SFDC and ablility to add mulitple is Success palns is available now. Please refer this article for more information.

    Thanks for bringing this up, happy posting!

    sai_kumar
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    • sai_kumar
    • Helper ⭐️⭐️
    • 20 replies
    • February 9, 2020

    Now, you can add Success Plans to Success Snapshots in NXT Edition as well. Please find the doc link here.

    sai_ram
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    • sai_ram
      sai_ram
    darkknight
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    • darkknight
    • Expert ⭐️
    • 1981 replies
    • October 30, 2020

    @sai_ram @minh_phan  may we know if this is on the roadmap to be able to export more than one Success Plan within a single snapshot?

    Jeff Kirkpatrick
    sai_ram
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    • sai_ram
      sai_ram
    rahul_prayakarao
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    • rahul_prayakarao
    • Gainsight Employee ⭐️
    • 176 replies
    • December 8, 2020

    @darkknight we have it in our roadmap to support multiple Success Plans in a single Success Snapshot. There is no timeline on this yet.

    sai_ram
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    • sai_ram
      sai_ram

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