Expert ⭐️

New Idea

Need ability to delete users from User Management

Related products:CS Authentication & User Management

Forum|Forum|6 years ago
March 2, 2020
51 replies
1489 views

I’ve been running into issues where we have users in my environment that have duplicate Usernames but different SFDC User IDs, however when I compare them to their Salesforce counterparts the usernames are different. I have to assume this is due to some upstream issue - changes made in SF that are out of my control and/or occurred before I came here - but this causes issues for me because the Salesforce Connector user job won’t allow me to use the SFDC UD as an upsert key, so I end up with partial failures related to the duplicate usernames (my upsert key).

When I run into these types of situations my only recourse is contact Gainsight support to delete the user for me. I need more control over my user table with the ability to delete users.

Show previous replies

anirbandutta

Expert ⭐️

@meg.cragan , I checked with the product manager and it is definitely planned for dev to begin. Engg. teams are very stretched currently so cannot provide a clearer timeline from whan Neha writes unfortunately.

It's an opportunity for engagement

alizee

VIP ⭐️⭐️⭐️⭐️⭐️

I’d say user deletion is also required from a data protection perspective. Can’t justify holding onto leavers’ data forever. Just can’t.

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.

Neha Gupta

Contributor ⭐️⭐️⭐️⭐️⭐️

@alizee yes, we are evaluating what happens in other product areas when a user is removed from user object. Looking to release it in the upcoming quarters. We will keep you posted.

benwanlessmenlo

Contributor ⭐️⭐️⭐️⭐️⭐️

Just ran into this issue during a CTA creation using the API.

I used the User email to assign the CTA Owner, but because there were duplicate Users with the same email it was assigned to the Inactive user.

This is a problem because we are using the email as the identifier for users in an external system and it is resulting in multiple results when looking up to the User object. The inactive User profile receives no notifications in Gainsight or via Email for the CTA creation and assignment.

I hope this additional use-case shows that this is an important capability.

Best,

Ben Wanless

davebrown2242

Helper ⭐️

Having just migrated to NXT mid-Jan, I now have this issue do to a relic of the User sync that was setup in 2016. I NEED TO BE ABLE TO REMOVE DUPLICATE USERS - which is now a data operations ticket at the moment. +1 +1 +1

DB

P

Pandrade

Contributor ⭐️⭐️

Any updates on this? We are having a similar issue and would like to be able to delete users.

anirbandutta

Expert ⭐️

@Kartheek could you pl share an update here?

It's an opportunity for engagement

Kartheek

Gainsight Employee ⭐️

User Delete is in our immediate roadmap and certain want to resolve it as soon as possible, putting up a related question to all of you -

Please share ur thoughts on the queries shared in the above thread -@Pandrade , @davebrown2242 , @benwanlessmenlo, @meg.cragan ,@mark_deegan @HollySimmons @vmoore , @sagan_sherlin