Need ability to delete users from User Management

Related products:CS Authentication & User Management

Forum|Forum|6 years ago
March 2, 2020
51 replies
1489 views

I’ve been running into issues where we have users in my environment that have duplicate Usernames but different SFDC User IDs, however when I compare them to their Salesforce counterparts the usernames are different. I have to assume this is due to some upstream issue - changes made in SF that are out of my control and/or occurred before I came here - but this causes issues for me because the Salesforce Connector user job won’t allow me to use the SFDC UD as an upsert key, so I end up with partial failures related to the duplicate usernames (my upsert key).

When I run into these types of situations my only recourse is contact Gainsight support to delete the user for me. I need more control over my user table with the ability to delete users.

Show previous replies

AnaCosta

Contributor ⭐️⭐️⭐️

Are there any updates on this request?

Kartheek

Gainsight Employee ⭐️

Yes in the current year roadmap and prioritised it

Ester.Memoli

Helper ⭐️

Wishing to have this deployed soon!

A previous admin created test accounts in our instance and I hate to see them popping up every day :-@

rrobinson

Contributor ⭐️⭐️⭐️⭐️⭐️

Upvoting as well

-RR

shawn_hilditch

Contributor ⭐️⭐️

One of our custom tables links on User SFID, but a user had 2 different user names so both got imported into GS and now any account associated with that user duplicates that record.

K

kate_wigglesworth

Contributor ⭐️⭐️⭐️

Any update on deployment on this? I inherited the 9,000+ users that @edleguizamo posted about on this thread 3 years ago and still having the same issue with identification and inactive users. Would be great to have the option to clean up our instance!

Kartheek

Gainsight Employee ⭐️

Update on this request

In general, we have observed that these are broadly two main use cases
1) Unexpected users added to GS, may be due to incorrect filters in User Sync Jobs- These users haven’t performed any activities or haven’t logged to Gainsight System at all and are just laying in the user management
2) Users who has performed activities (say CTAs are owned by them) and have left the employer, where admin decide to remove such users.

In case, your request falls under usecase1, please do raise a Gainsight Support ticket, so that the team can help in removing such users from the User Management/GS

jaw

Contributor ⭐️⭐️⭐️⭐️⭐️

I inadvertently added a Gainsight user to the instance but the user was not connected to our Salesforce instance so they have the ability to access Gainsight via Salesforce. I need to delete the duplicate profile and keep the user profile that is connected to our Salesforce instance.

jason_metzler

Helper ⭐️⭐️

We’d love to see more flexibility and control when it comes to user management. Ideally, admins should be empowered to manage users independently, without needing to involve support. For any dependencies, it would be incredibly helpful to either reassign them to a plain-text version of the user’s name/email or provide an option to remove them entirely.

Additionally, managing users across multiple sources could be significantly simplified. While we aim for consistency in usernames and emails across systems, the reality is that discrepancies do occur. Having the ability to merge, manage, or delete users more easily would go a long way in helping us maintain clean, accurate data and a smoother admin experience.