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darkknight
Expert ⭐️
March 2, 2020
New Idea

Need ability to delete users from User Management

Related products:CS Authentication & User Management
  • March 2, 2020
  • 51 replies
  • 1489 views

I’ve been running into issues where we have users in my environment that have duplicate Usernames but different SFDC User IDs, however when I compare them to their Salesforce counterparts the usernames are different.  I have to assume this is due to some upstream issue - changes made in SF that are out of my control and/or occurred before I came here - but this causes issues for me because the Salesforce Connector user job won’t allow me to use the SFDC UD as an upsert key, so I end up with partial failures related to the duplicate usernames (my upsert key).

When I run into these types of situations my only recourse is contact Gainsight support to delete the user for me.  I need more control over my user table with the ability to delete users.

    51 replies

    jason_metzler
    Helper ⭐️⭐️
    September 8, 2025

    I’ve had to make a handful of these requests to support over the years. Please just let us do this ourselves.