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angela_domenichelli
angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
August 18, 2021
New Idea

New branch of programs for failed participants

  • August 18, 2021
  • 5 replies
  • 77 views

Allow configuration within Programs for failed participants to create a CTA if certain conditions are met.  Our work-around for this is to create a rule separate from the Program that creates a CTA when a participant fails.  This is significant more admin development and breaks to workflow into 2 different Gainsight features, which is not ideal for troubleshooting issues.

    5 replies

    heather_hansen
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 19, 2021

    +1 - I got a request for this yesterday.  Would love to be able to configure it with the program instead of separately.

      angela_domenichelli
      angela_domenichelliAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      July 7, 2022

       @anirbandutta tagging you in some posts with 1 or more vote and no status based on this blog: 

      This was recently discussed in a VCAM for JO logging to Timeline as well.

      Angela Domenichelli (She/Her/Hers)
        anirbandutta
        anirbandutta
        Expert ⭐️
        July 7, 2022

        @PavanCh do you want to share the latest & update the status of the idea here?

        It's an opportunity for engagement
          romihache
          romihache
          VIP ⭐️⭐️⭐️⭐️⭐️
          June 12, 2024

          Yes!!! We need this!

          I tested this in the new Dynamic JO yesterday and although you can apply an Evaluate Step for it, does not work 😣 (ticket pending to validate if this is intended behaviour). 
           


          PS: That test made me realize some issues with the participant State, linking it here for visibility as they are a bit related: 

           

          Continuous improvement is better than delayed perfection
            dayn.johnson
            dayn.johnson
            VIP ⭐️⭐️⭐️⭐️⭐️
            June 18, 2024

            This would be fantastic. I’m currently building out a new program in dynamic JO (hesitantly, given current issues) – and looking at including a step that sends an email to an admin Slack channel if a participant fails the evaluate step, but having an OOTB solution would be ideal.

            Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
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