Notifications for Gong Integration Failures

Related products: CS Timeline

I found out that there were sporadic Gong <> GS integration failures throughout October...at the end of November. The only reason I found this out was because a CSM was looking for a particular activity from 10/30 and could not find it. With the way the integration works, the execution logs need to be monitored proactively in order to find any potential issues. 

It would be great to be able to set execution log notifications similarly to most other parts of the system.

Don’t have this issue myself, but it’s along the same lines as these issues linked here: 

There needs to really be a “notification/logs” cleanup platform-wide, and not necessitating one-off requests. What about syncs and updates for the new AI features? Any logs on those? @rakesh part of what I mentioned with making sure the definition of “MVP” meets with customer needs.


@gunjanm I agree. We as well are facing the same issue in our org.
But I heard there is some GONG call processing delays incident.
Probably that might be the reason for this issue


+100- we get emails directly from Gong whenever there are any outages/issues with their platform, it would be great if Gainsight also had a notification for any issues with the integration/connectors. 


Adding my voice to this. We need the ability to be notified of failures of any kind in the platform. Admins don’t have the luxury of manually checking things like this.

 

We also need the ability to filter on the types of failures. 

 


We need the ability to be notified of failures of any kind in the platform. Admins don’t have the luxury of manually checking things like this.

We also need the ability to filter on the types of failures. 

 

100%. We shouldn’t need to build failure notifications, nor should we have to waste time manually checking through every asset just to make sure there aren’t any hiccups.

As I’ve said somewhere else about JO programs… sometimes a program can be “operating successfully” – but if it’s not pulling in new participants, or if every participant it pulls in doesn’t receive the intended message, it’s not operating correctly.