Skip to main content
Released

Notify author "Reasons" phrases

Related products:CC CommunityCC CustomizationCC Email CampaignsCC Moderation
  • June 30, 2025
  • 5 replies
  • 27 views
JeppePeppe

Hi!

With the Notify Author feature, you are able to change the phrase for the pre-written message (highlighted in green) - but you’re not able to change the phrase for the Reason, that is visible as the subject line in the email that gets sent out (highlighted in red):

 

Issue: This is a problem since the translations isn’t really correct. This reason is in swedish and translates to “Integrity Offense” which is quite aggressive, and may come across a bit wrong in an automated email.

Possible solution: If we were able to have phrases for the Reasons/Subject line, we could adjust the text so it suits our users better.

tah-dah

5 replies

H
  • hhugo
  • Gainsight Employee ⭐️
  • July 17, 2025

Hi ​@JeppePeppe!

The phrases to translate the reasons were introduced and you can find the keys to use them in this article

 

    H
    • hhugo
    • Gainsight Employee ⭐️
    • July 17, 2025
    New Idea→Released
    JeppePeppe
    • JeppePeppe
    • Author
    • Helper ⭐️⭐️
    • July 17, 2025

    Hi ​@JeppePeppe!

    The phrases to translate the reasons were introduced and you can find the keys to use them in this article

     

    That’s great! Thanks ​@hhugo 😊

    tah-dah
    M
    Forum|alt.badge.img
    • matthewnichols
    • Contributor ⭐️
    • July 31, 2025

    Hi is there the ability to create new messages to Notify Author. For example add a new subject reason and messaging? thanks

    H
    • hhugo
    • Gainsight Employee ⭐️
    • August 4, 2025

    Hi ​@matthewnichols!

     

    It is not possible to add new reasons (and explanations) as these are hard-coded. You could technically however adapt some to a necessity you may have through the custom phrases mentioned in the documentation.

    Is there a use case you could see covered that does not fit the current list of reasons? If so, I would suggest you create a new idea here - https://communities.gainsight.com/ideas - to gather votes from other users too.

    Terms & ConditionsCookie settingsAccessibility statement