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hardik_mota
hardik_mota
Helper ⭐️
November 17, 2020
New Idea

(NXT) Ability to report on user subscription object in MDA

Related products:CS Data Management & Integrations
  • November 17, 2020
  • 15 replies
  • 407 views

Hi Team, 

In SFDC, We can build a report using the User Subscription object, which contains the manually subscribed or un-subscribed accounts info per user. End users can Follow to the C360 for an account from the C360 page in the upper left. They can also manually unsubscribe by clicking this option again.

 

However, NXT UI doesn’t seems to have this functionality of reporting. 

NXT article: https://support.gainsight.com/Gainsight_NXT/Notifications/User_Guides/Setup_User_Notifications#Following_Customers_Manually

 

SFDC article: https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Configure_Internal_User_Email_Notifications#Reporting_on_Subscribed_.26_Un-subscribed_Accounts

    15 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    November 18, 2020

    @uday and @soumitrasahu is this a expected behaviour in NXT or missed use-case?

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    November 18, 2020

    @hardik_mota thanks for letting us know here.

    soumitrasahu
    soumitrasahu
    Helper ⭐️⭐️
    November 23, 2020

    @hardik_mota We are looking into it and will get back to you.

      mathieu.brillon
      mathieu.brillon
      Contributor ⭐️⭐️
      October 13, 2022

      Hi Any Update on this?

      hardik_mota
      hardik_motaAuthor
      Helper ⭐️
      October 13, 2022

      Hi @Azad 

      Can you please check the feasibility of this request?

      Hardik
        katelyn.turner
        katelyn.turner
        Contributor ⭐️⭐️⭐️
        October 24, 2022

        @soumitrasahu any news on this request?

        C
        catarinacardoso
        Contributor ⭐️⭐️⭐️
        October 11, 2023

        Same ask, any updates here?

        alizee
        alizee
        VIP ⭐️⭐️⭐️⭐️⭐️
        February 10, 2025

        Any updates on this? 

        Also here’s a complementary idea (half of which can already be done though): 

         

        The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
          ajprince
          ajprince
          Contributor ⭐️⭐️⭐️⭐️
          February 10, 2025

          I see a few others have pinged this thread for updates. I’m tagging onto this as well, any updates on this?

           

          We would also like to get an update on this. We’ve just launched Company Intelligence (a paid add-on), which requires a user to be following the company in order to receive automatic notifications from the feature.

          We NEED an ability to manage this in bulk. Both in terms of reporting to identify who is following what records, and as ​@alizee tagged in her most recent comment, we also need a way to ACTION this in bulk as an admin. Otherwise our users won’t follow the accounts, and we won’t get the full expected value out of paid add-ons like Company Intelligence.

            romihache
            romihache
            VIP ⭐️⭐️⭐️⭐️⭐️
            February 11, 2025

            Following!

            Continuous improvement is better than delayed perfection
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