Skip to main content
sami.burk
Contributor ⭐️⭐️⭐️⭐️
November 2, 2021
New Idea

Objective CTA View in Success Plan: Admin Functionality to Set Default Columns

Related products:CS Success Plans & Customer Goals
  • November 2, 2021
  • 13 replies
  • 200 views

It would be beneficial if Admins had the ability to set the default column set up / view for specific Success Plan types. 
 

Use Case:
We offer a specific Success Plan type for our CSMs. In this SP,  there is a certain field on the CTA Objectives that helps determine how to approach the CTA and how it appears in the Snapshot. While we can train the CSMs to add a column for this field to the Objective CTA tab, the ideal functionality would be that an Admin could set it so the default view for this Success Plan type always includes that field as a column. 
 

 

13 replies

Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
November 3, 2021

Hello @sami.burk, thank you for your detailed post, having this looked into by our Product Manager who will get back at the earliest.

Ester.Memoli
Helper ⭐️
January 25, 2022

Absolutely agree. Setting a default view for all the users would be very valuable.

jessica_owens
Helper ⭐️
April 12, 2023

Any update on this? This would also be helpful for our org!

darkknight
Expert ⭐️
October 25, 2023

@anirbandutta this was supposed to have been looked into by a PM a year ago but no response. May you please have this addressed? The Success Plan revamp was a long time ago, the fact that admins still don’t have the ability to create custom Objective views is disappointing.

Hello @sami.burk, thank you for your detailed post, having this looked into by our Product Manager who will get back at the earliest.

 

Jeff Kirkpatrick
darkknight
Expert ⭐️
October 25, 2023

@anirbandutta also this post looks like a duplicate that could be merged. Thx!

Jeff Kirkpatrick
anirbandutta
Expert ⭐️
October 25, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
It's an opportunity for engagement
anirbandutta
Expert ⭐️
October 25, 2023

Thanks @darkknight … looping in @mpatra on this thread.

It's an opportunity for engagement
Contributor ⭐️
November 3, 2023

Having the ability to create multiple Admin Defined List Views on a Success Plan would save my team of user a lot of time and increased productivity. I need to be able to surface relationship level data under the Success Plan for them at a list view level. Please look into this functionality!

darkknight
Expert ⭐️
November 7, 2023

@mpatra may you please advise on where this is on the roadmap?

@anirbandutta this was supposed to have been looked into by a PM a year ago but no response. May you please have this addressed? The Success Plan revamp was a long time ago, the fact that admins still don’t have the ability to create custom Objective views is disappointing.

Hello @sami.burk, thank you for your detailed post, having this looked into by our Product Manager who will get back at the earliest.

 

 

Jeff Kirkpatrick
mpatra
Helper ⭐️
November 7, 2023

Hi @darkknight ,

 

This is slotted after the Admin redesign project as we have some technical dependencies. We will pick it up as soon as we wrap up the ongoing development of the new Admin experience in Success Plan and Cockpit.

 

Thanks,

Monica

Monica Patra | Senior Product Manager| Gainsight