Skip to main content

When using the "Recommendation" feature in the Bot, a prominent number automatically appears after the Title (showing the total number of articles, engagements, and/or links that are added). This number can be confusing to end users.

It would be great if we could display wording instead of a number.

It would also be great if we could use the Recommendation section without having to add articles/engagements/links. This way, that section could be used to draw attention to new information/highlights/announcements.

 

Customers viewing the Recommendation do not understand what the (2) means.

The Recommendation section is attention-grabbing and could be very useful, but we recently opted not to use it during an update of Bot content because the # was so confusing/distracting. 

Hi ​@Erika - I can see you are asking for two things here

  1. Ability to modify the number in the recommendation card - This we would not be picking up, as we have upgraded our Bot’s model in the recent April’25 release which will no longer have cards for Recommendation, and rather the content would be displayed directly. We made this change to do away with the card, because as per the feedback we have been receiving, majority of the customers did not want users to click a card and then see the content lying underneath.
    1. You can check the latest release notes here
    2. If you wish to open the Beta for your subscription, please request for enabling the feature via your CSM.
  2. Can we add a Recommendation section without having to add content to it - this can be done via a workaround on the current Bots.
    1. Create an article
    2. The article type should be card
    3. In the article body, use the below code and modify as per your need
    4. Add the article to the Bot (check Bot image for reference). Ignore the styling, it can be modified as HTML is under your control
    5. Please note: This workaround will not work for New Bots, at this moment
<div style="background-color: #87CEFA; padding: 20px; font-family: Arial, sans-serif; color: white;">
	<div style="display: flex; align-items: center;">
		<div style="flex: 0 0 auto;"><img src="https://thumbs.dreamstime.com/b/achievement-badge-icon-beautiful-meticulously-designed-achievement-badge-icon-perfect-use-designing-developing-websites-111769943.jpg" alt="Badge" style="width: 30px; height: 30px;" class="fr-fic fr-dii" width="30" height="30"></div>
		<div style="margin-left: 10px;"><strong>SPRING 2025 PRODUCT RELEASE is coming the week of March 18th! (2)</strong>

			<p style="margin-top: 5px;"><a href="#" style="color: white;">&nbsp;Click here to see all the details and to sign up for the webinar to learn more!&nbsp;</a></p>
		</div></div></div>

 

 

 

Thanks

Abhilash

Hi ​@aharkut - Thank you so much for this detailed reply. I really appreciate it! 

New Idea→Closed (Won't Do)
Terms & ConditionsCookie settings