Skip to main content
juhi_bulchandani
juhi_bulchandani
Contributor ⭐️⭐️
July 14, 2016
Released

Outlook Integration with Gainsight

Related products:CS Data Management & Integrations
  • July 14, 2016
  • 62 replies
  • 1861 views
Today there is no integration of outlook with Gainsight. Communication and documentation of communication all in one place is key for CSM's success. As email is widely used and office email is key part of their day to day operation it would be very useful to have emails attach to the CTA so there is a context to the communication

      62 replies

      Show previous replies
      jaw
      jaw
      Contributor ⭐️⭐️⭐️⭐️⭐️
      February 26, 2019
      I've gotten this request too for this capability from the CSM team.
      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      March 4, 2019
      Hey Everyone! We are really excited to announce that Email to Timeline has been released with our Feb release (v6.0). Check out the details here: https://support.gainsight.com/Release_Notes/Current_Release_Notes/Release_Notes_Version_6.0_February_2019#Timeline

      VP of Customer Success at Forcepoint
        dhooton
        dhooton
        Contributor ⭐️⭐️
        August 7, 2019
        This feature will add emails that I send to the customer. Right? For emails the customer send to me, how do I get them on the timeline?

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          January 29, 2020

          @All, Here is a good news, we have considered this enhancement and we are also giving an opportunity to do beta testing for this enhancement. 

          Please go through this post for more details https://community.gainsight.com/product-news-updates-6/beta-testing-opportunity-cockpit-calendar-integration-37434

           

            sai_ram
            sai_ram
            Expert ⭐️⭐️
            January 29, 2020

            RackMultipart20171221-116032-1jbcxcj-Angry_Meme_inline.jpg


            The CSMs are getting restless!  Help your Gainsight Admins out!  Will we be able to see this feature in 1H2018?

            Here you go! 

             

            sai_ram
            sai_ram
            Expert ⭐️⭐️
            January 30, 2020

            RackMultipart20171221-116032-1jbcxcj-Angry_Meme_inline.jpg


            The CSMs are getting restless!  Help your Gainsight Admins out!  Will we be able to see this feature in 1H2018?

            @All, I am really happy to announce that this enhancement request is considered and will post here more updates .

             

             

            symariesmith
            Contributor ⭐️⭐️
            February 26, 2020

            Has anyone used this BCC feature yet?  Does it capture the replies that the customer sends?

            @Gainsight Are there any plans to create a true integration between Outlook and Gainsight?

              hunch
              Contributor ⭐️
              March 12, 2020

              Although any integration to Outlook will be a step in the right direction.  The fact is Gainsight like every other SaaS provider wants to keep your eyes on their platform. So although most of the the real world works using Office365. I suspect the integration will not be particularly great.  They’ve been dragging their feet for years. I really hope I’m wrong, but I can’t see me getting away from having to duplicate absolutely everything so that we can track the CS activities in the Gainsight platform (which iit s good at).. and then duplicate every single activity in office 365 (using tasks/emails/Teams and calendar ). which gainsight isn’t so good at.

               

                symariesmith
                Contributor ⭐️⭐️
                March 24, 2020

                I’d love to hear about people’s experiences with the BCC function

                chethana
                Expert ⭐️
                April 16, 2020

                Hello all,

                Thanks for your posts. We are already working on outlook integration , this should be available for BETA in August. Please look for BETA program announcements and signup.

                  Show more replies
                  Terms & ConditionsAccessibility statement