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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
February 13, 2018
New Idea

Personal Notifications

Related products:CS Rules Engine
  • February 13, 2018
  • 4 replies
  • 66 views
We've recently removed licenses from several users, and they had open CTAs and customized notification settings when we removed them.  They continued to receive email notifications since they still had open CTAs.  I was able to use Mass Edit to remove the CTAs to stop the emails, but had a few suggestions for notifications:

1.  Once a user no longer has a license, they can no longer adjust their notification settings.  So, yes, in theory, they wouldn't be receiving any additional notifications, but it would be nice if the notification settings were removed once their license was removed.

OR

2. It would be nice for the Admin to be able to view the notification settings per user and adjust as needed.

      4 replies

      lane_h
      lane_h
      Helper ⭐️
      February 13, 2018
      Agree! I ran into this in the past. We also had an account which had CTAs assigned to our CTO. It took some effort to get things turned off.

      I would also think as an admin it would be great to be able to turn on settings for new users or have a default that you could set which the end user could update if they felt they were receiving too many notifications.
      Director of CX and Scale Programs
      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      February 14, 2018
      Great suggestions. We have plans for improving notifications and we will consider these points in it.

      Thanks,
      Nitisha
      mai.eliezer
      mai.eliezer
      Contributor ⭐️⭐️
      November 13, 2022

      Bumping this up! We recently implemented Gainsight NXT and will be having our Sales team work mostly out of the widget in Salesforce, so being able to edit notification and other user settings on their behalf to make sure they get separate emails for notifications would be really great.

        K
        KathrynMCarter
        Contributor ⭐️⭐️⭐️⭐️
        August 18, 2026

        Just being able to adjust a user’s notifications from the control menu would be a great enhancement. 

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