This exists for ideas and conversations, but not for articles.
Use Cases:
- User Generated Content that you want to be an article
- Often users might post the equivalent of a blog or article as a conversation
- We have the tools to convert to an article if we want to treat it as such for analytics and other settings (like content helpfulness), etc.
- There may be notes from the Admins or Community Managers that you want to pin as embedded in the article itself, rather than editing the user generated post.
- And a highlight is less desirable as it would sit below the content helpfulness etc.
- Temporary updates or notes on a KB article
- Maybe there’s a known issue or a small update that’s best to share as a reply (triggering system emails), but that you also want to highlight visually within the post itself without editing the post
- Maybe there’s a specific related topic or event that you want to highlight, or an Academy course that lives in another system.