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Contributor ⭐️
November 25, 2019
Discovery

Possibility to change author of content

Related products:CC Moderation
  • November 25, 2019
  • 32 replies
  • 610 views

In our community some of the first topics (like welcome post, new to the community etc.) are written by a person no longer working with the community. I wish to change the author from her to me as I am now the person our members are interacting with and I would like them to see my face on the introduction threads and similar topics.

 

I think it would be great if one could change author between Community managers at least, so that we don’t have to delete and repost content if someone is leaving, or log in to multiple users and keep them active to make it more welcoming for members and to make sure we’re not missing pm’s etc.

 

Thanks,

Mette

32 replies

daniel.boon
Helper ⭐️⭐️⭐️
August 13, 2020
The following idea has been merged into this idea:All the votes have been transferred into this idea.
inSided product alumnus
Contributor ⭐️⭐️
September 1, 2020

This would be beneficial for our Glint community too, for all the reasons already listed :) 

Casstastr0phee
Contributor ⭐️⭐️⭐️⭐️⭐️
September 25, 2020

oh yeah, upvote on this! We are just launching the beta of our community and from a work-delegation perspective, it makes sense (for us) that the Community Manager has the ability to queue up posts for other team-members. Right now, if I were to set up an article and input content, add tags, put in the right category, etc., then add that post to the Monday.com board, my teammate publishes it but it looks like i wrote every single post. My goal is to make it so that it doesn’t look like I’m the one-man show on Community, without making my teammates have to do so much work to get a post published. 

Hope there’s a solution for this in the near future!

I follow Julian's nose, it always knows
banthonisz
Contributor ⭐️⭐️⭐️
October 5, 2020

So I’ve found a decent workaround for when a colleague leaves. I follow these steps:

  • Find their profile on the Control environment
  • Change their job to “Retired Bizzaboer”
  • Change their email to admin.email+name@bizzabo.com
  • Remove their SSO I.D

With G-Suite/Gmail, if you put `+whatever` before the @, it’ll spoof systems into believing it’s a unique email, but you’ll still receive them at your regular email.

Doesn’t solve for the exec posting piece, but it’s a deec workaround!

 

banthonisz
Contributor ⭐️⭐️⭐️
December 1, 2020

Hey all - 

Any update on this? We just had a scenario where our co-founder wanted us to ghost-write and post something on his behalf on Insided. Getting him into Control wasn’t the smoothest.

Cheers!

Ben

dandre
Contributor ⭐️⭐️⭐️⭐️⭐️
February 9, 2021

We really need this. We are going to get KBs contributed from folks all over the organization, and we want to centralize a few folks to post them, but notifications should go back to the original author so we need to change that.

Rather than even just changing, maybe a “post as” option like outlook has “send as”.

When things get tough, we ask, what is best for the customer?
April 29, 2021

Gets my vote. I just ran into this issue due a mistake on our part during our implementation. Going to cost me a bunch of time and effort

 

Many use case I can see here:

  • not having to grant access to a PM to post their product updates -- I could do it for them on their behalf and they’d still get the responses to their update
  • avoiding needing articles, events, etc. to come from someone particular

Wonder how much this has to do with the desire to sell licensed seats?

Contributor ⭐️⭐️⭐️
June 18, 2021

We really need this rather sooner than later. When personnel turn-over hits our community team and members leave to take on other jobs/roles, being unable to completely replace any information associated with former employees on our publicly available community website essentially leaves us with a potential risk to our brand. Please fix this, @inSided CSM 

katie.fair
Contributor ⭐️⭐️⭐️
June 18, 2021

Agree, this would be an extremely helpful feature for queueing up content!

kieran.clarke
Contributor ⭐️
July 13, 2021

This feature would be very useful. Looking forward to it :).