When sharing a link to a private group a user when they click on the link is taken to the group but not auto-joined to the group.
This is causing issues as users don’t realize they have to do this additional step to join the group.
I would like to request that when a private group link is shared that the user is automatically added or joins the group..
+1What I’m a bit concerned about is that the user doesn’t know what group he/she will be joining and might want to see more context before they actually join the group. Could an improved user experience to better illustrate that they still have to actually join also solve this issue?
+1Hi Seb,
The communication and steps to get a customer to join a group needs to be a seamless and straightforward user experience to avoid confusion and excessive clicks.
If we launch a new group via a customer email and say join here, the user thinks they are joining by clicking the link so now we have to, email them again and create all kind of messaging in the group saying make sure you click join here. Having to train them by and/or communicate so they know and understand the steps required to join the group will dilute the reasoning and effect of the group. The customers have expressed concerns with this as they had thought they were part of the group then upset because they weren’t.
We can no longer use the automatic join link as it was causing too much confusion. No we send out the link so they have to request, and it is delaying them getting access to the information.
They can always and easily unsubscribe or unjoin any group, the box is very clearly labeled.
One idea, is once they join a group they get a notification saying you are now part of group.
We have several customer types and use cases so we need Groups to run an effective community strategy. If we can’t fix this, it will impact the growth of our community.
I agree with
I think the sentiment from customers is, if you think it’s a place we need to be - put me there, don’t put the work on me to find it and take additional actions.
Perhaps in app notifications would solve for this but right now think group invites are lost in email or it’s unclear customers need to take an additional step.
Adding in
+2What I’m a bit concerned about is that the user doesn’t know what group he/she will be joining and might want to see more context before they actually join the group. Could an improved user experience to better illustrate that they still have to actually join also solve this issue?
The invite email will have all the context and removing an additional step to join will actually deliver the ‘Join group’ promise.
☝️That, and power to Admins for exercising bulk admitting folks directly inside the group walls are needed.
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