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sagan_sherlin
sagan_sherlin
Helper ⭐️⭐️
July 24, 2019
Parked

Question. Is it possible to report on the "Drafts" in Timeline by User? [Email to Timeline]

Related products:CS Timeline & Activity Tracking
  • July 24, 2019
  • 25 replies
  • 395 views
Hi everyone!

I'm currently loving email to timeline, as it's helping us ensure that we're getting communication into the system! But we're running into users that aren't exactly staying up to date on reviewing their 'Drafts' in Global Timeline.

So, I was wondering how are others managing the ensuring that their users are reviewing their 'drafts' sections? Ideally, I would like a report that the managers can review to speak with their teams - but I'm not finding where that would be stored...

As always, THANK YOU! 🙂

      25 replies

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      July 30, 2019
      @nitisha_rathi - any thoughts on this request?

      @sagan_sherlin - in the meantime you can ask Gainsight support for this data and they can run a report for you.

      VP of Customer Success at Forcepoint
        T
        tyler_tew
        Contributor ⭐️⭐️⭐️
        August 20, 2019
        This is something we've been encountering as well.

        It would be great if it was possible to report on these drafts so we can easily track which users are on top of things, need coaching, etc...

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          September 27, 2019
          @sagan_sherlin definitely a valid use-case and we understand the need too.

          We have this in our long term product road-map.

          To increase the priority on the road-map let's take the feedback from other customers as well.

          @All, please hit like or follow the post to show your interest.

            nitisha_rathi
            nitisha_rathi
            Expert ⭐️⭐️
            November 19, 2019

            This is on our roadmap. ETA not yet available.

              andreammelde
              andreammelde
              Helper ⭐️⭐️
              April 30, 2020

              this would be a great feature to have.

              Andrea Carroll
                davebrown2242
                davebrown2242
                Helper ⭐️
                February 25, 2021

                @dan_ahrens@sai_ram - Lets not loose sight of this one! :)

                 

                Pretty standard need from an Ops perspective

                DB
                  dan_ahrens
                  dan_ahrens
                  Expert ⭐️⭐️⭐️
                  February 26, 2021

                  @dan_ahrens@sai_ram- Lets not loose sight of this one! :)

                   

                  Pretty standard need from an Ops perspective

                  Agreed that this is a hot one!

                  VP of Customer Success at Forcepoint
                    davebrown2242
                    davebrown2242
                    Helper ⭐️
                    February 26, 2021

                    Thanks @dan_ahrens !

                    DB
                      sagan_sherlin
                      sagan_sherlinAuthor
                      Helper ⭐️⭐️
                      August 30, 2021

                      Any update on this? Thank you!

                        Chelsea.holfield
                        Chelsea.holfield
                        Contributor ⭐️⭐️⭐️⭐️
                        May 17, 2022

                        I wanted to add another note here to see if there had been anything implemented on this front. It would be great to set up an admin notification when we are nearing our draft limit! 

                        Thanks! 

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