Question. Is it possible to report on the "Drafts" in Timeline by User? [Email to Timeline]

@Bhawya, anything we can share in this regard? 

Any update on this one? Can we still not report on Drafts? 

I’m new at a company that has been using Gainsight Assist for a while, but they were not well enabled on it and have been “doing it wrong” and just discovered that nearly all my users have FULL draft folders. 

Even if they had been using it right, it is still very easy for an email to go to your drafts and you don’t even realize it. 

You really want to improve the admin experience? Admins must have better control over this feature.

I have ran into an instance where this feature would be useful. As of right now, I have a customer that needs to move Drafts from one User to another, and I can’t compile a report for these Drafts.

@darkknight what does “Full” mean? Is there an enforced limit?

@Bhawya to put it on your radar

The ability to run reporting on email drafts would be very helpful. We’re currently using Gainsight Assist for Outlook. There isn’t anything that stops a user from logging an email to Timeline without selecting a company. The issue is that the individuals submitting these emails only utilize Gainsight through a Microsoft D365 widget. Through that widget, they cannot see draft emails so these emails disappear. We’d love a way to run an audit report of all emails that didn’t get logged to ensure none are missed.

I also think this would be helpful for any team wanting a report on their dashboard.

Thanks!

My team would like to see drafts on their dashboard to provide more visibility to unsent drafts.  I’ve had this happy many times personally, thinking the email was sent and finding it days later in draft status.  

@kraschkeaxon +1 to this idea. If we can make this folder reportable we can get a widget into a dashboard or embedded report on an internal newsletter to CSMs as a reminder and quick visual on tying these drafts to an account.

We would like access to this data as well.  Our use case is that some of our executives are looking to start utilizing the Gainsight Assist plug-in with g-mail.  The concern I have is that they may not be as aware of clearing their drafts.  This can create a lot of churn if they are not seeing emails they tagged on the accounts because they are sitting in a draft state.