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copperml
Contributor ⭐️⭐️⭐️⭐️
May 27, 2021
Released

Rank icon in Ideation and Product Updates modules

Related products:CC Ideation
  • May 27, 2021
  • 16 replies
  • 262 views

We have a custom role and rank icon for employees which has been very handy in the forum to indicate when an answer is coming from staff. But the rank icons do not show in the Ideas area. This makes it difficult to differentiate between a comment left by a customer and one left by staff.

We want to make it clear to customers that they are hearing directly from our product team!

16 replies

elyhienrich
Contributor ⭐️⭐️
January 5, 2023

Rally looking forward to this update! We have had people accidentally reach out to people thinking they were customers giving us ideas, when really they were our own employees! This would be so helpful! 

Erik_
Contributor ⭐️⭐️⭐️⭐️⭐️
January 16, 2023

Us, too! We've recently implemented Product Updates, and users are finding it confusing to recognise when one of our moderators is responding to them versus another customer

The shortest answer is doing -George Herbert
Johnk
Helper ⭐️
April 8, 2024

We had our own members submit this idea as they mentioned it would be extremely helpful when checking for updates from the org. Kind of what we see on the back end would be ideal. That way our members can hit “control F” when searching for org responses. 

Sudhanshu
Gainsight Product Manager
June 3, 2024

Hi all! We have just added rank information for authors in ideas and product updates. We will soon be adding it for replies in the coming weeks as well. 

Thanks for your patience.

Sudhanshu
Gainsight Product Manager
June 18, 2024

Hi all! As mentioned before, the replies now also show rank information in Ideas and Product updates.

Sudhanshu
Gainsight Product Manager
June 18, 2024
Open→Released