We have 6 multi-select picklist fields we are currently using to track feature limitations that are blocking our customers from moving to the next generation of our product. These fields represent 6 main product lines and have anywhere from 3-16 feature options each. I have a few requests from our team to report on these items in the following formats...
1. A pie or bar chart showing the total number of accounts that have each feature selected
2. Report of the top 5 features across all 6 product lines
The issues I'm running into are 1. These are 6 different fields and 2. Gainsight doesn't allow us to group by or aggregate multi-select fields. The only reporting option I've been able to come up with is just adding all 6 fields in the 'show me' section of a report along with Account Name and enabling row grouping by account. The only way I see today to show a count by feature is to filter by an individual feature and create a widget for each one....which isn't really an option because there are too many to even put them all on one dashboard. Other thoughts/ideas to better report on these fields? I'm open to creating new fields/formats if needed, I just don't want to go to all that work for an experiment that may or may not give me what I need. Also, any info from Gainsight as to WHY we don't have more options to maniputale and report on multi-select fields?
Released
Reporting on Multi-Select Picklist Fields
+9
+9I’m looking into this and will report back, thanks!
Thank you!
+5There is a delay on our side and this will be released for all customers tomorrow. We’re very sorry for the confusion and inconvenience. Thank you for your patience.
+9The release notes were updated with an orange banner saying it will be rolled today Feb 3, and I can confirm I see it now in our end
+13I can confirm it is also now available in our instance. I can also confirm the banner mentioning it would be rolled out on February 3rd was not there yesterday when I posted here nor when I logged my ticket.
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