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darkknight
darkknight
Expert ⭐️
June 15, 2018
New Idea

Rule Execution Logs from Scheduled runs not containing Action Details

  • June 15, 2018
  • 25 replies
  • 206 views
When a rule chain scheduled rule runs, the execution log does not contain the Action results the way a manual run does.

Scheduled:



Manual: 
 



Worse still, the email that comes through doesn't even tell me the number of records from the Action the way a manual rule does:

Scheduled:



Manual:



This increases the level of effort required to monitor/troubleshoot.

      25 replies

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      darkknight
      darkknightAuthor
      Expert ⭐️
      April 24, 2019
      I just learned from Product this has not yet made it on the roadmap. Disappointing, as it's a VERY large pain point.

      Jeff Kirkpatrick
      darkknight
      darkknightAuthor
      Expert ⭐️
      August 16, 2019
      Greetings all. I just learned today that Kronos Product team has determined this to be too resource intensive and has not added to the roadmap, which is disheartening as I view this as a fundamental, required administrative need.

      ​

      @faust_belarmino @scotty @keith_mattes @marcelo @diana_luo @manmeet_dosanjh if you're as concerned about this as I am, you might consider escalating through your Gainsight CSM, as I am doing.

      Jeff Kirkpatrick
        manmeet_dosanjh
        manmeet_dosanjh
        Helper ⭐️
        August 16, 2019
        Thanks for sharing this! Yes definitely a concern and one of the big reasons I don't use scheduled rule chains anymore even though they would make my life so much easier.

        darkknight
        darkknightAuthor
        Expert ⭐️
        October 2, 2019
        Eagle eyes on the 6.7 Draft Release notes, p.35:

        Ability to add Action Details in Rule Execution File in case of Scheduled Runs!!!



        It is not enabled by default and does require Support to enable for you (I've already requested to have this enabled in my Sandbox!) and it cautions that it could impact system performance, but thought I'd let everyone know it's out there! Thanks Gainsight!

        Jeff Kirkpatrick
          phani_kumar
          phani_kumar
          Gainsight Employee ⭐️⭐️
          September 8, 2020

          When a rule chain scheduled rule runs, the execution log does not contain the Action results the way a manual run does.

          Scheduled:
           

          RackMultipart20180615-52487-zhm4v7-Screen_Shot_2018-06-15_at_8-46-42_AM_inline.png

           


          Manual: 

           

           

           

          RackMultipart20180615-15435-1ll6uf2-Screen_Shot_2018-06-15_at_8-47-00_AM_inline.png

           


          Worse still, the email that comes through doesn't even tell me the number of records from the Action the way a manual rule does:

          Scheduled:

           

           

          RackMultipart20180615-59311-lettw6-Screen_Shot_2018-06-15_at_8-49-41_AM_inline.png

           


          Manual:

           

          RackMultipart20180615-33746-1ajcvaf-Screen_Shot_2018-06-15_at_8-50-06_AM_inline.png

           


          This increases the level of effort required to monitor/troubleshoot.

           

          +100.

          Definitely, we need the option to show the Action Records for the Scheduled as well as Manual Runs.

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