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Helper ⭐️
March 24, 2021
Discovery

Search improvements - additional sort and filter options

Related products:CC Search
  • March 24, 2021
  • 39 replies
  • 821 views

There are a couple of improvements that our community (and our team) would like to see for the search options:

  1. Sorting results (eg by date, most liked, etc) 
  2. Additional filters (eg solved, date range

 

Sorting results

Being able to sort by different factors would make it a lot easier for members to find posts that are useful for them. For example, date and most likes would be really helpful in allowing folks to hone in relevant topics. Both of those sort options are available for comments, so it would make a lot of sense to add them to the search results too. 

 

Filters

The big one here would be whether a question has been answered. There’s a couple of use cases for this: if you’re a member with a similar question and you only want to see questions with an answer or if you’re a member who wants to help others with questions relating to specific topics (eg if you’re an expert in something/have particular skills and you want to find folks that need help with questions aligned with your knowledge).

 

Other useful filters would be:

  • Author type (eg Member, moderator, user role/ranks)
  • Within a date range (eg last month)

 

Those options would allow members to easily find the content that’s relevant to them. 

39 replies

danielwal_coco
Contributor ⭐️⭐️⭐️⭐️
August 20, 2025

It’s very hard to believe that the ability to sort any view by Title is not available. Every column should be sortable and filterable, in my opinion.

 

Contributor ⭐️
August 26, 2025

We also need this feature for our community. In some sections, the most relevant articles are the newest, so sorting by date would be a great start!

Contributor ⭐️
August 26, 2025

I also would like to see this feature in the product. Make the sorting rules adjustable.

Contributor ⭐️⭐️
September 23, 2025

Adding my vote here - we are repeatedly having complaints from users about the lack of search functionality and filtering to ‘Most Recent’ is the most requested feature. 

emiller
Helper ⭐️
September 23, 2025

Intelligent search functionality is essential to facilitate access to crowd sourced knowledge, support case deflection, and peer-to-peer success.  I see this idea is 4 years old.  I hope we see some more investment in this by Gainsight.  How about an AI summary in search that points member to answered questions, for example, prioritizing the most recently answered question?  Imagine what that would do for the “Unique Visitors who Viewed Help Content” self-service metric!

JKelley
Helper ⭐️
September 24, 2025

Intelligent search functionality is essential to facilitate access to crowd sourced knowledge, support case deflection, and peer-to-peer success.  I see this idea is 4 years old.  I hope we see some more investment in this by Gainsight.  How about an AI summary in search that points member to answered questions, for example, prioritizing the most recently answered question?  Imagine what that would do for the “Unique Visitors who Viewed Help Content” self-service metric!

That would be amazing!

Contributor ⭐️⭐️
October 29, 2025

We continue to receive user feedback requesting the addition of this search feature.

This need, perceived as a basic sorting option by our customers, creates friction in their daily usage.
Implementing it would significantly improve search efficiency and reduce the frustration and confusion caused by the absence of what is considered an essential sorting capability.

Thanks

Contributor ⭐️⭐️
October 29, 2025

We have also received feedback from our users that the search does not provide relevant results, which makes it hard to find what they are looking for, and some of them have even given up using the community because of that. It would be useful if the search would provide results first from the section that you are doing the search in; for example, if you are searching in product updates, pressing enter for full search results would untick the “product update” selection from the search filter options, which is not the best user experience.

Contributor ⭐️⭐️⭐️⭐️
October 29, 2025

We continue to receive user feedback requesting the addition of this search feature.

This need, perceived as a basic sorting option by our customers, creates friction in their daily usage.
Implementing it would significantly improve search efficiency and reduce the frustration and confusion caused by the absence of what is considered an essential sorting capability.

Thanks

I totally agree. We are facing the same feedback in our community and adding this feature would be very beneficial for our user experience.

mitchell.gordon
Expert ⭐️
October 30, 2025

The most simplistic functionality is missing from search. It has been 4 years since this request was created. I do hope this gets addressed.

 

Our community is over 15 years old and consistently gives incorrect search results and pushed things from 10+years ago to the top. Its time to address this glaring issue.