Self-Service content management: we need a find and replace feature
We recently launched our new Community and ran into a nightmare: having to find and replace the link of our old Knowledge Center in every single email template in Gainsight CS and realizing that there's no way to do either from the UI. Fortunately, support helped by pulling a list from of the impacted templates from the backend, but that solved half of the problem.
We need a self-service bulk content management tool with a find-and-replace capability. And I don't mean it just for email templates and links, but across all products and content types like PX Engagements, CC KC articles, etc. Like an Object Analizer on steroids.
Implementing this feature is essential for operational speed and content accuracy. It would empower users to instantly and accurately update critical information, such as stale Knowledge Center links or outdated product names during a rebranding without depending on inefficient backend support or manual, error-prone edits.