+1 this is a major pain point for admins. A "find-and-replace" capability would eliminate the tedious need to manually review each template or content piece, or to raise requests with Support just to make bulk updates. It would empower admins to act quickly and precisely on high-priority needs; especially valuable in fast-moving, highly dynamic environments.
+1
The existing pain points are magnified within the Community Knowledge Base, where articles are intrinsically interlinked to provide a seamless and comprehensive self-service experience.
A centralized, self-service search and replace tool is absolutely critical for:
- Preventing Broken Links and Stale Content: When we launch an updated product area, many internal and external links change. Manually updating every instance of an old link across potentially hundreds of interlinked articles is a massive, error-prone task. A bulk search and replace is the only efficient way to instantly correct these critical navigation paths, ensuring users don't hit 404s and lose trust in our support content.
- Mass Image and UI Updates: As the UI is updated, the corresponding instructional images will need to be updated in articles. If we maintain a consistent naming or alternative text convention for these images, a search and replace tool would allow us to instantly find every article containing the old image reference and replace it with the new one. This ensures our documentation remains accurate and visually aligned with the current product, which is vital for new user adoption and troubleshooting.
- Maintaining Content Consistency: The ability to quickly find and replace a product name, feature name, or a standard call-to-action (like "Contact Support") across all KC articles ensures brand and language consistency instantly, which is paramount for a professional and cohesive user experience.
This functionality would dramatically reduce operational friction, allowing Community Managers and Content Admins to maintain a high-quality, up-to-date Knowledge Base with speed and precision, directly contributing to a better customer experience and deflection rates.
A bit similar to the saved content block posts like this (below). There’s gotta be a way for us to set this up so asset replacement isn’t as much of a hassle as it currently is. Platforms such as Stripo leverage synced modules. It’d be great to be able to leverage some sort of library to run find-and-replace searches on.