This isn’t so much an idea or issue with Gainsight itself but as someone who regularly engages with support through the web form can you guys please fix the values in the “I need help with...” field of the form such that the values are sorted alphabetically? It would making finding things much easier if you did so and since you guys are using Zendesk making that change is painfully easy. All a Zendesk admin would have to do is go to the field display on the form (form Id 44006 per the url) and select “Sort descending” hit save then wait a few minutes (up to 5) for the change to sync to the help center form and your done.
Quick video outlining the issue and showing how to make the change:
https://share.zight.com/OAudEoZ4
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