About a week ago, it looks like the majority of our email inboxes got disconnected. Without investigating myself, I would have no way to know that this occurred. Essentially, we were getting Slack notifications for certain insights, and those just stopped, so I went to investigate and discovered the lack of emails flowing in. Would be great to have some sort of alert that this happened via email or even Slack. As an admin, I don’t necessarily log into Staircase every day, so any notifications would need to come to me another way.
I just set up 3 separate notifications for any events for Emails, Meetings, and Tickets, but that feels like it will get noisy pretty quickly if everything is working correctly. Would be good to have an alternative option for error notifications.