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heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
August 19, 2022
New Idea

Success Plan Description - Required Fields

Related products:CS Success Plans & Customer Goals
  • August 19, 2022
  • 3 replies
  • 85 views

When configuring the Success Plan Type, I would like to be able to make certain fields added there required.

For our current use case, we use Success Plans for customers at risk, and we currently have a field called Closure Summary that is used to describe how the risk was resolved.

As we continue to evolve our processes for other Success Plan Types though, I can see the need for this becoming more and more common.

2 suggestions:

  1. Ability to make fields on the Success Plan Type layout required.
  2. Bonus: Be able to only have the field required when the plan is marked as “Closed”

3 replies

gunjanm
Expert ⭐️
November 17, 2022

How is this not a thing yet????

Gunjan
CarollynnC
Contributor ⭐️⭐️⭐️
November 17, 2022

Yes please. +1 

spencer_engel
Expert ⭐️
February 25, 2025

Is this being considered still? I’m surprised it doesn’t have more traction already.