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dan_ahrens
Expert ⭐️⭐️⭐️
December 7, 2016
Released

Templates for specific Timeline activities

  • December 7, 2016
  • 86 replies
  • 2024 views
Timeline is so juicy....I love it!

One idea that could really help to drive organizational consistency is the ability to define a template that would auto fill parts of the draft activity text. For example, instead of giving the user free rein to enter whatever, if there were some key data elements or formatting style that was important for consistency, have the template drop that text in automatically.

For example, a possible template for a customer meeting could be:

[i]Summary: 
[i]Current health & trend:
[i]Action items:
  • [i]Item 1
  • [i]Item 2
[i]Notes:
  • [i]Notes, etc
[i]Next meeting scheduled:

    86 replies

    tom_gerth
    Gainsight Employee ⭐️⭐️
    January 15, 2020

    Is this on the roadmap?  Seems like it was at one point but customers are pushing for this to be released.

    Enterprise Support Manager, Gainsight
    mike_sasaki
    Contributor ⭐️⭐️
    January 30, 2020

    @lane_h  - this is a request that would really help us with adoption.

    Contributor ⭐️
    February 10, 2020

    We had a team meeting today and we were wondering about this too. Seems like it’s already on the radar. We’ve determined that from our experience that there are some predictable call structures to types of calls where we can create templates for those meeting types. It would help us a long way to be able to set templates for activity types and have custom fields.

    jen_pakravan
    Contributor ⭐️⭐️⭐️⭐️⭐️
    March 30, 2020

    doesn’t seem like this is getting much attention from product managers there. can someone provide an update?

    Contributor ⭐️⭐️
    April 6, 2020

    This feature would also be EXTREMELY useful for my team, as Timeline is the second most used feature. It was mentioned 9 months ago that this would be released in 3-6 months. Is there a current status update here?

     

    https://community.gainsight.com/cs-ideas-21/templates-for-specific-timeline-activities-2892/index3.html#post33985

    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    April 15, 2020

    Hi everyone,

    Clearly lots of excitement and desire for this enhancement! It doesn’t look like this is coming in the near term, but I’ll try and get a more detailed update and share it here.

    Lila Krutel, Dir. Global Education Services
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    April 16, 2020

    Quick update from the product team: this enhancement is on our roadmap and hopefully will be released by the end of summer. There are some other exciting Timeline enhancements coming in the next release, including the ability to send emails with the activity details directly from the Timeline page, and to view the associated email stats.

    Lila Krutel, Dir. Global Education Services
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 18, 2020

    @lila_meyer any additional updates on this?  I didn’t see it included in the August release.

    miguel_rodriguez
    Contributor ⭐️⭐️
    August 18, 2020

    @lila_meyer would also love to hear any updates on this as it’s been a highly requested feature recently!

    lyne_therien
    Helper ⭐️
    August 21, 2020

    @lila_meyer Also wondering about this new feature. My team brought it up again this week! Thanks!