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dan_ahrens
Expert ⭐️⭐️⭐️
December 7, 2016
Released

Templates for specific Timeline activities

  • December 7, 2016
  • 86 replies
  • 2024 views
Timeline is so juicy....I love it!

One idea that could really help to drive organizational consistency is the ability to define a template that would auto fill parts of the draft activity text. For example, instead of giving the user free rein to enter whatever, if there were some key data elements or formatting style that was important for consistency, have the template drop that text in automatically.

For example, a possible template for a customer meeting could be:

[i]Summary: 
[i]Current health & trend:
[i]Action items:
  • [i]Item 1
  • [i]Item 2
[i]Notes:
  • [i]Notes, etc
[i]Next meeting scheduled:

    86 replies

    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    August 24, 2020

    This is still planned, but there are some overall design changes and UX improvements to Timeline that will come first in our October release.

    Lila Krutel, Dir. Global Education Services
    cmultanen
    Helper ⭐️
    October 23, 2020

    Is this still on the short-term roadmap? This recently came up again with our team and it would be super helpful. 

    dan_ahrens
    Expert ⭐️⭐️⭐️
    October 26, 2020

    Hi Calvin, it’s still on the roadmap, but probably not short term (as in next 2-3 months). 

    VP of Customer Success at Forcepoint
    Contributor ⭐️⭐️⭐️
    January 13, 2021

    @dan_ahrens do we have an update here. This would be a GAME changer for us!

    dan_ahrens
    Expert ⭐️⭐️⭐️
    January 13, 2021

    @dan_ahrens do we have an update here. This would be a GAME changer for us!

    Hi @MegCurran - still part of the plan but no definitive timelines have been set yet. 

    VP of Customer Success at Forcepoint
    Justin Bills
    Helper ⭐️
    January 21, 2021

    Just adding onto the fact that I think timeline activity templates are a great idea.  Often we ask CSMs to log calls, and interactions, but every CSM has their own style/level of detail.  Would be nice to populate a template format so the notes/important talking points can be succinct and uniform across all CSMs.  From a CSM manager stand point, it would create a much easier experience, and for new hires it would create a level of expectation when they start. 

    gunjanm
    Expert ⭐️
    January 28, 2021

    Oh man we need this SO BADLY. CSMs currently have to copy it over from a CTA description and they have shared a few times how this would help. 

    @lindseyyoung5 @jesse_reyes @ashleyyoung @jamieordway thoughts??

      
    End Proctoring-
     
    Gunjan
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    May 27, 2021

    @sai_ram can we get an update on this?  The pinned post from Lila is pretty old, and I haven’t seen anything in the previews of new features about this.

    Chirag
    Helper ⭐️
    May 31, 2021

    @heather_hansen This is planned for our short-term roadmap. The tentative delivery date is the end of Q3.

    Chirag
    Helper ⭐️
    June 7, 2021

    Timeline templates is on our near term roadmap. Tentative ETA is the end of Q3.