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dan_ahrens
Expert ⭐️⭐️⭐️
December 7, 2016
Released

Templates for specific Timeline activities

  • December 7, 2016
  • 86 replies
  • 2024 views
Timeline is so juicy....I love it!

One idea that could really help to drive organizational consistency is the ability to define a template that would auto fill parts of the draft activity text. For example, instead of giving the user free rein to enter whatever, if there were some key data elements or formatting style that was important for consistency, have the template drop that text in automatically.

For example, a possible template for a customer meeting could be:

[i]Summary: 
[i]Current health & trend:
[i]Action items:
  • [i]Item 1
  • [i]Item 2
[i]Notes:
  • [i]Notes, etc
[i]Next meeting scheduled:

    86 replies

    keith_mattes
    Helper ⭐️⭐️
    August 13, 2021

    Any updates on this? We have a TON of user stories that would benefit from this capability.

    Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
    dan_ahrens
    Expert ⭐️⭐️⭐️
    August 13, 2021

    Any updates on this? We have a TON of user stories that would benefit from this capability.

    This is actively in the engineering cycle and we hope to have this released before the end of the year provided everything goes according to plan. 

     

    You can see some designs that the team is piloting here: 



    And if you’d like to participate in a feedback session as the Product and Engineering teams put on the final touches, both to share your use cases but also to get a more interactive sneak preview - sign up here: 

     

    VP of Customer Success at Forcepoint
    meenal_shukla
    Gainsight Employee ⭐️⭐️
    November 2, 2021

    Timeline templates are coming in the upcoming release!! :)

    Outplay. Outwit. Outlast.
    dan_ahrens
    Expert ⭐️⭐️⭐️
    November 4, 2021

    Timeline templates are coming in the upcoming release!! :)

    Very exciting!!

    VP of Customer Success at Forcepoint
    anirbandutta
    Expert ⭐️
    November 10, 2021

    Hello everyone!

    You know what, we have implemented some of your suggestions in the v6.29 release!!

    For more information, refer to the v6.29 (SFDC / NXT) release notes.

    Pl keep sharing your ideas with us on this forum.

    Best!

    It's an opportunity for engagement
    rajyalakshmi_vele
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    September 9, 2024
    New IdeaReleased