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nicole_mendonca_6a33dc
Contributor ⭐️⭐️
June 29, 2016
Discovery

The option for a "back" button in the Surveys.

Related products:CS Surveys & NPS Management
  • June 29, 2016
  • 44 replies
  • 796 views

Currently in the Survey tool, the end recipient is unable to go "back" a page once they select "Next" page. Would love to have the option in case the end recipient needs to go back and edit/add/remove something. 

 

Adding content from @jascharf10’s related Idea:

It would be nice to have a back button on a multi-question survey, along with a submit button. For example, I am creating the following question in a multi-question survey:
 

backbutton-1c4ae324-7470-497c-ad74-f99864a361c2-556018068.png



And it would be nice if a customer could go back to confirm what the previous question was, or it would be nice to just go back in general to review answers earlier in the survey. 

44 replies

Contributor ⭐️⭐️
September 14, 2023

+1 - this is a very obvious functionality gap and is a blocker for us to replace multi page surveys from google forms to Gainsight

anirbandutta
Expert ⭐️
September 15, 2023

Good news everyone… this is planned to be addressed from the very next CS Release in October. :) 

It's an opportunity for engagement
Contributor ⭐️
October 20, 2023

Hi, when will the next release be? We’re really in need of this functionality.

andr_raposo
Helper ⭐️
December 20, 2024

Hi team.

Did this ended up being released? I can’t seem to find this option.

If not, are there any current plans?