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nicole_mendonca_6a33dc
nicole_mendonca_6a33dc
Contributor ⭐️⭐️
June 29, 2016
Discovery

The option for a "back" button in the Surveys.

Related products:CS Surveys & NPS Management
  • June 29, 2016
  • 44 replies
  • 796 views

Currently in the Survey tool, the end recipient is unable to go "back" a page once they select "Next" page. Would love to have the option in case the end recipient needs to go back and edit/add/remove something. 

 

Adding content from @jascharf10’s related Idea:

It would be nice to have a back button on a multi-question survey, along with a submit button. For example, I am creating the following question in a multi-question survey:
 

backbutton-1c4ae324-7470-497c-ad74-f99864a361c2-556018068.png



And it would be nice if a customer could go back to confirm what the previous question was, or it would be nice to just go back in general to review answers earlier in the survey. 

    44 replies

    Show previous replies
    ralucagorbanescu
    Contributor ⭐️⭐️⭐️
    April 5, 2023
    The following idea has been merged into this idea:

     All the votes have been transferred into this idea.
     

    I think I misunderstood initially. Were you saying that the votes from 36521 were merged into this one? Or the other way around? Also, any updates on prioritizing this one? Seems like a BACK button should have been something available from the get go. Thank you!

     

    anirbandutta
    anirbandutta
    Expert ⭐️
    April 6, 2023

    @PavanCh could you pl fill us on the latest?

    It's an opportunity for engagement
    john.cowles
    john.cowles
    Helper ⭐️
    May 11, 2023

    @Sudipta Chowdhury 

    Can you please provide a update on this one? 

    5 months ago you mentioned it was being discussed and would be a really good improvement if it can be done.  I am inquiring now because I was just asked by a sales leader about this functionality today.  It created some friction that this capability is not yet available for the survey they want to send out.  They felt it was basic survey functionality.  

      anirbandutta
      anirbandutta
      Expert ⭐️
      May 12, 2023

      @Sudipta Chowdhury

      Can you please provide a update on this one? 

      5 months ago you mentioned it was being discussed and would be a really good improvement if it can be done.  I am inquiring now because I was just asked by a sales leader about this functionality today.  It created some friction that this capability is not yet available for the survey they want to send out.  They felt it was basic survey functionality.  

      @PavanCh is the new PM.

      + @siva_kiran_yellapragada, @ophirsw on this popular requirement

      It's an opportunity for engagement
      Ester.Memoli
      Ester.Memoli
      Helper ⭐️
      June 15, 2023

      +1

      mbond
      mbond
      Contributor ⭐️⭐️⭐️
      July 4, 2023

      +1 are there any updates on this topic?

       

      This feature would be very valuable

      abhilesh_khatri
      Gainsight Employee ⭐️
      abhilesh_khatri
      Gainsight Employee ⭐️
      July 28, 2023

      Wow, this topic has generated some good traction 👍. Teammates from Gainsight Products & Technology will be analyzing this and get back with tangible next steps.

        anirbandutta
        anirbandutta
        Expert ⭐️
        August 4, 2023
        Acknowledged→Under Consideration
        It's an opportunity for engagement
          sandeepchidiri123
          Contributor ⭐️⭐️⭐️⭐️
          August 31, 2023

          I can see this Idea has been created 7 years ago and still it hasn’t been implemented. 

          Is the product team having any thoughts on considering this Idea?

            bostonjillian
            bostonjillian
            Contributor ⭐️⭐️
            September 8, 2023

            Has anyone created a workaround to this yet while we wait?

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