The possibility for community members to subscribe on products

Hi everyone!

We're excited to announce that we will be conducting research interviews for “subscribing to product areas” over the next two weeks. If you are interested in contributing to this initiative and helping us make it a reality, please use this link to schedule a call with us.

Thank you for your support!

This would be fantastic for our use cases!

One example:

We have product teams that currently share updates via mail merges or CSV distro lists. These updates are for a specific product with a wide range of sub-products. There are different types of updates sent out (monthly, ad-hoc), which would require numerous emails each month.

It would be far easier if customers were able to subscribe in a group for that product, based on which sub-product(s) they owned and which updates they would want to receive.

Hello ​@Sudhanshu 

What is the current status of the IDEA “to subscribe to product areas”? 

Thank you
Grzegorz

​@Grzegorz Byrski We are soon launching “hierarchy in product areas." The next step is allowing members to subscribe to product areas. You can expect the feature mid-Q1 if everything goes well. 

Thank you for the prompt response :)

Hey I see the focus of this conversation as switched to Products. But is it still in the vision to allow end-users to subscribe to tags?

I can imagine that when you have larger categories it can be overwhelming to subscribe to them… and allowing end-users to subscribe to specific tags can be a way to reduce the noise and only receive notifications on topics of interest!

Tag subscriptions would be fantastic! ​​​@beatriz.winn for vis.

Yet another use case for the example I posted above (7 months ago):

Issue:

We don’t want to have to create 10s upon 10s of groups so users can be notified for every update within that group. If we could allow users to subscribe to specific tags, that would solve what I imagine to be a very common need.

Hey everyone! We’re working on subscriptions for Ideas and Product Updates. Our approach is to allow members to subscribe to product areas so they receive updates related to specific products they use.

At the same time, we’re also introducing categories in Ideas and Product Updates (similar to Forums & KB, which already allow category subscriptions). This brings up an important question:

• Would you prefer to subscribe to updates at the product level (Product Area) or more granular categories within Ideas & Updates? Why?
• What types of notifications would you want—new ideas, status changes, product updates, or everything?
• Can you share examples where subscribing at the product level vs. category level would be most helpful?

We’d love to hear your thoughts so we can design this the right way. Thanks.

Tagging in ​@beatriz.winn to get your take here as well!

From my perspective (as an Email Operations focused admin with access to CS and CC), there are only a few categories within both CS and CC that I’m actually interested in getting notifications about. It’d be nice to be able to have granular level controls for types of notifications (ex: status changes, product updates, but not new ideas).

For overall admins (CS admins, community managers, etc.), I can see it being more helpful to subscribe at the overarching product area, but those of us who have those more focused positions may not necessarily need to hear about every new feature.

Great questions, ​@Sudhanshu.In general I think we would like both.

We are still fine tuning our hierarchy, but it would essentially be something like this

Modems & Wifi

• Modem type 1
• Modem type 2 
• Modem type 3
• Accesspoint 1
• Accesspoint 2

TV

• set top box 1
• set top box 2

And so on

With such a hierarchy, most people would prefer to subscribe to only those devices they have, and not the others. But we also have super users who are more widely interested and would like to be able to subscribe to an entire product area.