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Moller Toma
Helper ⭐️
January 25, 2021
Discovery

The possibility for community members to subscribe on products

Related products:CC Notifications & Subscriptions
  • January 25, 2021
  • 61 replies
  • 1187 views

We often get the question from our community members if they can subscribe to products (product areas) since we have multiple products. Some customers want to follow specific topics about 1 or more products. In my opinion, this is a very important community b2b functionality.

61 replies

jvdbelt
Contributor ⭐️⭐️⭐️⭐️
February 21, 2024

Can anyone provide an update on this one? This is very important to us and our users.

 

mmue
Contributor ⭐️⭐️⭐️
March 7, 2024

 

Absolutely @anirbandutta . We’ve planned to improve Subscriptions and System Emails later this year, and being able to subscribe to Product Areas is one of the most critical improvements we can make to improve our subscriptions.

Later this quarter, we’ll reach out again in this thread to kickstart discovery and better understand use cases we need to cover.

@Sebastian  Any updates on this? It’s been almost a year since the last status.

Sebastian
Helper ⭐️⭐️⭐️
March 7, 2024

@mmue Yes, we’re actually very close to working on this. Looping in the Product Manager @Sudhanshu working on this to provide more context.

Can you share some particular use cases? How would you(r users) use it?

Contributor ⭐️⭐️⭐️⭐️
April 16, 2024

Hi @Sebastian

In our case we publish regular product updates. Each product update is a new article, therefore end user can’t be notified whenever new product update (article) is published within specific category.

Contributor ⭐️⭐️⭐️⭐️
May 10, 2024

Hello @Sudhanshu 

Do you have a estimated timeline for when the feature might get implemented?

CC / @olimarrio 

olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 10, 2024

Hey @Grzegorz Byrski 👋,

We are aiming to have the ability to subscribe to individual Product Areas in Q3/Q4 this year. I’ll let @Sudhanshu confirm this though!

JayS
Helper ⭐️
May 30, 2024

Being able to subscribe to Product Updates for a specific product is critical for user engagement. It is rare for a user to have a login for more than one of the products we cover in our community, so they wouldn’t be interested in at least 80% of the the notifications they’d get for Product Updates. 

After they click subscribe, a secondary question asking if they want ALL or a specific product area would be ideal!

Jay Sherwood
Sudhanshu
Gainsight Product Manager
June 11, 2024
OpenDiscovery
Sudhanshu
Gainsight Product Manager
June 12, 2024

Hi all, Thanks for your suggestion about subscribing to product areas. We're currently working on adding a hierarchy to product areas. Soon, members will be able to subscribe to one or more specific product areas, allowing for more tailored notifications.

Shy
Contributor ⭐️⭐️⭐️
June 15, 2024

I can’t wait!!!