We are transitioning tracking time using Timeline. Timeline is great when inside Gainsight but when clicking on a case to view it or a project we are automatically put back into SF. We then have to go back to C360 to track time against the case/project record. It would be nice to either add the timeline tab to the Case Success widget while on the case/project or allow us to add a visual force page to the case/project object that we can add timeline to and when putting in a timeline entry it will automatically associate with that case/project record.
New Idea
Time tracking using the Case Success widget (Service Cloud/Support Console)
- alison_kaprielian
- jean.nairon
- jessie_brainerd
- colleen_fleming
- grace
- cmultanen
- kate_green
- samantha_braastad
- darkknight
- dan_ahrens
- rick_devoe
- benoit_nadon
- leanne
- parimala_agnihotri
- acote
- t.uzel
- Frederico.Silva
- ritaepreciado
- KBRB
- CurtisValentine
- josh.berger
- angelo.morlani
- rsivesind
- Neville Bryan
- ameyers
- alizee
- GainsightAdmin123
- tricia
- jana.frary
- catarinacardoso
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