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kevin_ly
kevin_ly
Helper ⭐️
January 14, 2021
Released

[Timeline] Increase Character Limit to More than 32,000

Related products:CS Timeline & Activity Tracking
  • January 14, 2021
  • 12 replies
  • 280 views

Posting on Behalf of a Customer.

 

It is found that certain emails are not able to be logged from drafts due to Notes exceeding the character limit. It is being requested that the limit and logic check to be increased if possible as it would help retain important information for emails that would otherwise be truncated.

    12 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    January 20, 2021

    @kevin_ly Thanks for sharing this here. I will check the reason for the limitation and let you know the road-map. 

    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    February 16, 2021

    We have plans to fix it by truncating >33K characters but there are technical challenges involved in maintain the HTML formatting. We are working on solving them.

      diane.campbell
      Contributor ⭐️⭐️
      July 6, 2022

      This would be of interest to me too.  When will this be implemented please?

        dmorris36
        Contributor ⭐️
        October 19, 2022

        Interests me as well. would be nice to have a character limit at all since some client interactions can be detailed and lengthy. Posting as multiple separate emails is time consuming. 

        bfittro2022
        Contributor ⭐️
        November 4, 2022

        Our CSM team just requested the character limit increase as well.

        john_apple
        john_apple
        Expert ⭐️
        November 4, 2022

        why can’t it be 150,000 characters like the limit on rich text fields on low volume objects?

        nmani
        Contributor ⭐️
        December 15, 2022

        I have this use case as well. Do you have an ETA on when this will be implemented?

          jessicatang
          jessicatang
          Contributor ⭐️⭐️⭐️⭐️
          March 30, 2023

          Also interested in this enhancement! 

          ebell
          Gainsight Employee ⭐️
          ebell
          Gainsight Employee ⭐️
          April 10, 2023

          I did want to mention that a similar thread is happening here on the community. It may be wise to continue to upvote that post to keep the Upvotes condense and increase visibility to the Enhancement.

          Emily Bell, Sr. Enterprise Technical Support Analyst
            anirbandutta
            anirbandutta
            Expert ⭐️
            April 11, 2023

            Thanks for pointing to the Idea with more Votes @ebell, I will merge this into the one you pointed. 

            It's an opportunity for engagement
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